Apply on Employer Site

Guide Star · 19 hours ago

Permit Supervisor I

Escanaba, MI, US

Full-time

Onsite

Senior Level

5+ years exp

Guide Star is an Employee-Owned Telecommunications Company based in Iron Mountain, MI, seeking a Permit Supervisor to oversee project supervision and management. The role involves assigning tasks, maintaining service level agreements, and ensuring high-quality work for customer satisfaction.

Cloud ManagementCyber SecurityInformation TechnologyVoIP

Diversity & Inclusion

Responsibilities

Assign and monitor work for their teams

Maintain SLAs across multiple projects/clients through reporting and coordination with their direct reports

Meet regularly with key stakeholders (internal and external)

Provide key details of project statuses to leadership and clients as needed

Provide feedback to leadership to be proactive about project success

Understand and follow CCI processes and permitting processes

Strive for customer satisfaction

Consistent high-quality work being sent to the customer within SLA

Oversee and approve invoices

Effective communication skills across different audience groups

Have technical skills that apply to the permitting field

Field/construction background

Promote company image through business practices and embodying CCI's habits and values

Qualification

Supervisory experienceTechnical specificationsProject managementHuman-computer interactionIT procurement knowledgeMicrosoft Office proficiencyAnalytical skillsObservational skillsCoachingCustomer service focusMentoringEmotional intelligenceEffective communicationOrganizational skillsInitiativeDecision-making

Required

A minimum of five years of supervisory experience in engineering design or related field

Analytical and observational skills, which demonstrate ability to, plan projects, review/recommend technical specifications, coordinate staffing needs, communicate, and manage all aspects of a project

Must be willing to learn new product lines and technologies to serve the departmental needs and goals

Must be able to handle employee issues effectively and in a timely manner

Ability to provide strong leadership through coaching and mentoring with a focus on customer service

Ability to motivate employees in a challenging and dynamic business environment

Exceptional communication skills - both written and verbal

Knowledge of human-computer interaction principles (K0036)

Knowledge of information technology (IT) acquisition/procurement requirements and life cycle process

Strong behavioral and high emotional intelligence

Proficient knowledge of the Microsoft Office including Excel, Word and PowerPoint as well as Internet

Well-organized with an ability to work confidently in a high-pressure/high-energy environment

Ability to take initiative, make decisions and handle various tasks simultaneously while working efficiently, effectively, and independently under minimal supervision