Legends Bay Casino ยท 3 days ago
Guest Service Representative
Reno, NV
Full-time
Onsite
New Grad, Entry LevelLegends Bay Casino delivers an unmatched gaming, dining, and entertainment experience in Northern Nevada. They are seeking a Guest Service Representative who will provide exceptional customer service, assist guests with inquiries, and ensure guest satisfaction throughout the casino and dining spaces.
Gambling & Casinos
Hiring Manager
Mike Allbee
Responsibilities
Providing exceptional customer service
Greeting and assisting guests with their inquiries
Handling transactions
Ensuring guest satisfaction by resolving issues
Maintaining a welcoming, professional presence throughout the casino, dining, and entertainment spaces
Supporting promotions
Assisting with events
Addressing guest needs to create a memorable experience
Qualification
Required
Strong interpersonal, communication, and customer service skills to engage with guests professionally
Proficiency in handling transactions, cash handling, and utilizing point-of-sale systems
Ability to manage multiple tasks efficiently, problem-solve, and ensure guest satisfaction
Familiarity with hospitality industry practices; previous experience in a casino, retail, or hospitality environment is advantageous
Teamwork, adaptability, and a proactive approach to contributing to a positive team environment
Availability to work flexible schedules, including nights, weekends, and holidays, as required in a casino and hospitality setting
Preferred
High school diploma or equivalent is preferred
Company
Legends Bay Casino
Legends Bay Casino will bring next-level gaming, dining, and entertainment experiences to Northern Nevada; showcasing the latest slots, video poker, table games, a state-of-the-art sports book, and original dining and bar concepts.
Founded in 2022
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jeffrey Canarelli
Partner
Company data provided by crunchbase