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Evolent · 3 days ago

Sr Director, Strategic Accounts (New York)

New York, United States

Full-time

Hybrid

Director/Executive

7+ years exp

Evolent partners with health plans and providers to achieve better outcomes for people with complex health conditions. The Senior Director, Strategic Accounts will build relationships and serve as a trusted advisor to enhance the Strategic Account function, focusing on client growth and retention.

Health CareHospitalInformation Technology

Responsibilities

Positions the assigned book of business strategically to achieve objectives, including relationship, growth, retention and customer goals

Develops strategic account management objectives, and initiatives for your specific book of business

Cultivates productive, trusted relationships with key executives – including C-level and both internal and external stakeholders

Creates and maintains strategic partnerships with customers through the development and implementation of strategic business plans that result in long term retention of relationships. Serving as a strategic advisor and consultative partner, helping to identify opportunities for growth within health plan specialty management and Evolent

Develops the strategy and execution of the commercial process for contract renewals, renegotiations, and expansions. Seeking and identifying products and service requirements based on a thorough understanding of each client’s strategic goals and the strategic business direction

Interacts with internal and external executives, including C-level, to advance the commercial process and achieve key go-to-market milestones within a specific book of business

Develops best-in-class presentation strategy, narratives, and content to support external meetings with senior stakeholders

Partners with Evolent Market Operations team central Strategic Account resources to implement relationship best practices and drive value communication and satisfaction at all levels of the partner organization

Runs regular Strategic Account review process for each client, including relationship mapping, issue identification, and action planning, in lead up to scheduled Client Value Meetings

Manages risks and developing opportunities associated with current clients

Proactively assesses, validates, and prioritizes client needs on an ongoing basis, channeling input from clients into Evolent’s product roadmap and strategy

With Operations and Network leadership, monitors issue resolution and ensure appropriate, timely follow up by Evolent team members; advocating on behalf of the client within Evolent to overcome challenges to partner satisfaction and provide feedback to Evolent to address root causes of satisfaction issues

Advocates for partner culture, serve as an ambassador within Evolent and the go-to expert on client priorities and how to get things done within the health plan organization

Aggressively manages all aspects of the contracts with assigned clients as well as ensure ongoing contract performance through risk management activities including assurance of Service Level Agreement performance, rate/savings maximization through ongoing benefit analysis and adherence to requirements of the client’s legal and regulatory environment

Demonstrates depth of knowledge of ALL company products

Achieves Same Store Growth targets (upsell and cross sell opportunities)

Renewals and renegotiations

RFP/RFI support

Manages direct reports

Qualification

Strategic relationship managementPeople managementStrategic commercial developmentHealth Plan experienceFinancial analysisEmotional IntelligenceInfluencing skillsCommunication skillsPresentation skills

Required

College degree or equivalent work experience

7 or more years in strategic relationship management roles (consulting, enterprise sales, account management, etc.)

5+ years of successful people management

Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including at the C-level

Strategic commercial / business development acumen to identify and close growth opportunities

Ability to manage a moderate travel schedule, approximately 25% travel

Preferred

7+ years broad-based Health Plan experience

Exceptionally high 'Emotional Intelligence' – able to connect with diverse constituents, actively listen, and identify key areas of sensitivity

Strong command of the financial elements of value-based care businesses and an ability to package this analysis into a compelling value proposition for specific growth opportunities and the partnership overall