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TTM Technologies · 16 hours ago

Account Manager

Stafford Springs, CT

Full-time

Onsite

New Grad, Entry Level

TTM Technologies, Inc. is a leading global manufacturer of technology products, and they are seeking an Account Manager to coordinate and manage customer interactions. The primary objective of this role is to facilitate communication between internal teams and external customers, ensuring customer satisfaction and business growth.

Electrical & Electronic Manufacturing

No H1B

U.S. Citizen Only

Responsibilities

Works with blueprints, purchase orders, quotes to provide pricing, enters new orders or changes existing ones

Develop and maintain positive relationships with key customer contacts

Interact with manufacturing and supervisory personnel to communicate information back to the customer. Written and oral communication skills are used on a daily basis to facilitate customer or Company concerns, instructions or requests

Enter, follow and manage quotations. Respond to RFQ’s (Request for Quotation)

Enter, follow and manage customer orders

Troubleshoot and resolve issues with a sense of urgency

Deal directly with TTM Production Control to obtain accurate and timely information

Navigate and utilize TTM’s Praxa business system

Navigate and utilize TTM’s Customer Connect quoting system

Facilitates and attends meetings

Manage at least one (1) customer account with responsibilities including:

Manages customer product through the plant. Provides leadership, direction and communication for the customer ensuring product information and execution from Purchasing, Quality, Manufacturing and Engineering for timely completion projects

Investigates/researches product history and recommends strategies for negotiating and securing purchase agreements from customers and suppliers

Review Customer RFQs and prepares pricing analysis and proposals for processing

Recommend pricing and delivery strategies for Customer Quote responses

Process customer orders to Order Entry

Process customer change orders to Planning and Order Entry

Provide leadership in resolving problems affecting performance on customer scorecards, increasing customer satisfaction

Assist in development of annual sales bookings forecast data relative to assigned accounts of responsibility and provide daily, weekly, monthly sales booking forecast data

Assist Company Controller as needed with Accounts Receivable collection activities

Responsible for growing profitable revenue and market share from customers assigned to his/her assigned territory

Qualification

Customer relationship managementPricing analysisElectronic production knowledgeBlueprint readingCommunication skillsManual dexterityDetail orientedInterpersonal skillsSelf-motivatedTeam player