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State of Maine · 7 hours ago

Technical Support Specialist

Augusta, Maine

Full-time

Hybrid

Senior Level

$67K/yr - $94K/yr

6+ years exp

The State of Maine is seeking a Technical Support Specialist to contribute to the Maine IT Oracle Middleware Administration team. The role involves technical and supervisory responsibilities in managing middleware products, ensuring system health, and providing consultative support for enterprise-wide solutions.

Art

No H1B

Responsibilities

Generates and installs vendor system software products and components in large mainframe and networking computers in order to meet data processing requirements

Maintains and updates major operating and networking systems in order to ensure interface of operational functions and application systems, and to identify and correct software problems

Isolates, performs quality assurance testing on, and corrects system software problems in order to recover full production status and prevent future failures and malfunctions

Revises and enhances vendor system software products and packages in order to maximize system efficiency

Oversees technical support staff programmers and users or other technical personnel in order to provide technical advice and accomplish assigned work

Manages and optimizes mainframe and networking systems performance and capacity planning efforts in order to ensure system resources meet user demand

Provides system security in order to safeguard information in system

Prepares materials and instructs data processing personnel in procedures and methods of computer software and hardware utilization in order to ensure maintenance of standards and develop staff

Qualification

Oracle Fusion MiddlewareLinux OSOracle databaseSSL certificate lifecycleActive Directory integrationPythonTechnical supportTroubleshootingPerformance optimizationTeam leadership

Required

A minimum of 6 years of a combination of related post-secondary education, technical certifications, or technology related work experience

Knowledge, skills and ability to administer Oracle Fusion Middleware products both on-prem and in OCI

Skills and ability to write/maintain code to automate tasks. This would include scripts in WLST, Python, shell

Skills and ability to support SSL cert life cycle

Knowledge of Linux OS

Knowledge of Oracle database

Knowledge of MS EntraID and AD integration

Knowledge of complex multi-user network systems

Knowledge of security, backup and DR procedures

Knowledge of RFC and ticketing systems based on ITSM

Preferred

2+ years of experience with Oracle WebLogic server release 12c or higher

2+ years of experience with Linux operating systems

2+ years combination experience supporting Oracle SOA, OSB, OAS/OAC, OIA/OPA, Oracle Forms & Reports, ORDS/APEX, OID, OEM, JEE applications and/or Apache HTTP server

Benefits

Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.

Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($11,857.68-$13,950.24 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.

Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.

Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).

Retirement Plan – The State of Maine contributes 14.11% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.

Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.

Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.

Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.

Living Resources Program – Navigate challenging work and life situations with our employee assistance program.

Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive forty-two (42) consecutive calendar days of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.

Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.