Dexcomm Answering and Communications ยท 6 hours ago
Customer Experience Specialist (2+ Years Customer Service Experience Preferred)
Carencro, LA
Full-time
Onsite
Entry Level
$13/hr - $15/hr
2+ years expDexcomm is committed to creating meaningful, positive experiences for callers. As a Customer Experience Specialist, you will manage inbound calls, ensuring each interaction is professional and engaging while adhering to company values of compassion and personal growth.
Call CenterCustomer ServiceTelecommunicationsVirtual Assistant
Responsibilities
Handling High Call Volume : Efficiently manage inbound calls while creating a warm, inviting experience for every caller
Delivering Tailored Interactions : Follow user-friendly, client-specific scripts to meet the unique needs of each caller and make every interaction meaningful
Active Listening and Engagement : Actively listen to callers, respond with empathy, and engage thoughtfully to make each call a positive experience (training provided)
Accurate Typing and Communication : Maintain a minimum typing speed of 45 words per minute to relay information effectively and accurately
Maintaining Confidentiality and Accuracy : Ensure that professionalism, confidentiality, and accuracy are prioritized on each call
Qualification
Required
Strong Communication Skills: Both verbal and written, with a focus on creating positive experiences
Schedule Flexibility: Ability to work varied shifts with consistent availability for shifts ending as late as 11pm. This includes most weekends
Location: Must report to our call center in Carencro, LA
Night Shift (Required)
Ability to Commute: Carencro, LA 70520 (Required)
Preferred
Spanish Bilingual: This skill is highly valued and comes with an increased pay rate
Customer service: 2 years (Preferred)
Ability to Relocate: Carencro, LA 70520: Relocate before starting work (Preferred)
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
On-the-job training
Paid time off
Professional development assistance
Referral program
Vision insurance
Company
Dexcomm Answering and Communications
Dexcomm began in 1954 helping businesses and medical offices provide 24/7 access to customers and patients.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Rebekkah Sonnier
Human Resources Business Partner
Company data provided by crunchbase