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IAB Tech Lab · 6 hours ago

Workplace Experience & Technology Lead

New York, NY, US

Full-time

Onsite

Senior Level

$75K/yr - $105K/yr

5+ years exp

IAB Tech Lab is seeking a Workplace Experience & Technology Lead who will create seamless and reliable environments for their teams. This role involves overseeing office operations, facilities management, and end-user technology to ensure a great workplace experience.

InternetNon ProfitSaaS

Responsibilities

Serve as the primary owner of the office environment, proactively identifying and resolving issues before they disrupt work

Ensure continuous operation of all building systems including HVAC, security, plumbing, fire/life safety, and electrical

Partner with building management and vendors to maintain a clean, safe, functional, and welcoming office

Manage office supplies, furniture, inventory, mail, and package logistics

Support office moves, space planning, desk reconfigurations, and workplace improvements

Assist with health, safety, and emergency preparedness initiatives

Provide first-line, hands-on IT support for laptops, desktops, peripherals, printers, and mobile devices

Troubleshoot hardware, software, OS, and basic network issues (in-person and remote)

Own onboarding and off-boarding technology setup, access, and equipment recovery

Maintain IT asset inventory, documentation, and software licensing

Manage user access, permissions, and basic system administration

Support AV and conference room technology

Escalate complex issues to Operations leadership or managed service providers as needed

Partner with People Team and Operations on onboarding, employee experience, and workplace initiatives

Support Events teams with shipping, equipment coordination, and onsite support for NYC-based events

Track and manage IT and facilities budgets, contracts, and vendors

Build and maintain clear documentation for office and IT processes

Qualification

Facilities managementIT supportHVAC systemsBudget managementMicrosoft OfficeProblem-solvingCommunicationOrganizational skills

Required

5+ years of experience across facilities management, workplace operations, IT support, or a blended role

Passionate about creating great work environments and equally energized by preventive maintenance and systems thinking

Proactive problem-solver who sees risks early and takes initiative

Customer-focused and know how to balance employee needs with operational realities

Experienced with HVAC systems, plumbing, electrical, and building infrastructure

Cost-savvy and comfortable managing budgets, contracts, and vendors

Highly organized, process-driven, and rely on checklists, documentation, and planning

Communicate clearly and confidently with people at all levels

Thrive in fast-paced, evolving environments and stay calm under pressure

Proficient in Microsoft Office (Excel, Word, PowerPoint)

Hold yourself to a high standard of accountability, integrity, and consistency

Have a bachelor's degree and at least two years of documented HVAC or electrical journeyman-level experience

Company

IAB Tech Lab

The IAB Technology Laboratory (IAB Tech Lab) is a non-profit research and development consortium that produces and provides standards, software, tools, and services to drive growth and efficiency in the global digital media ecosystem.

Founded in 2014

New York, New York, USA

11-50 employees