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N.C. Department of Information Technology · 4 days ago

Human Resources Specialist II

Wake County, NC

Full-time

Onsite

Entry, Mid Level

$53K/yr - $84K/yr

2+ years exp

The N.C. Department of Information Technology is seeking a Human Resources Specialist II to support the Human Resources Division of the Judicial Branch. The role involves providing customer service support, managing HR information systems, and analyzing unemployment claims to enhance HR operations.

Information Technology & Services

Work & Life Balance

Responsibilities

Support Human Resources personnel and customers in solving computer software systems. This support includes knowledge of and work with various Judicial Branch computer systems, the Integrated HR-Payroll System provided by the Office of the State Controller, and North Carolina Identity (known as NCID), provided by Department of Information Technology

Provide customer service support, including problem-solving, running reports, interpreting policy, and training users

Manage a variety of HR information systems for the Judicial Branch that enhances the ability of Human Resources to serve its customers

May also serve as a back-up for other HR programs such as applicant tracking system and onboarding system

Support and analyze unemployment claims and coordinates collection of data for other HR reports

Position will also carry a HR Specialist workload

Qualification

Integrated HR-Payroll SystemData analysisProblem-solvingCustomer serviceTraining usersInterpreting policiesCollaborationCommunicationTime management

Required

Graduation from a four-year college or university, with course work applicable to human resources; or an associate degree in a related field and two (2) years of experience in compensation theory and practice; or an equivalent combination of training and experience

Knowledge of NC General Statutes; Federal, State, and Judicial Branch personnel and pay policies and procedures; salary administration and human resources procedures and policies; Judicial Branch computer systems used to configure user access and rights; Integrated HR-Payroll System; the inter-relationship of various computer software programs that support Judicial Branch users

Skills in analyzing large volumes of data; trouble-shooting; analyzing, reconciling, and manipulating data to produce reports; interpreting and communicating technical and policy information for a non-technical audience

Ability to use software to analyze, diagnose, and resolve complex, inter-related software issues; prepare detailed, comprehensive data reports; interpret personnel policies and procedures; collaborate with internal and external stakeholders; train non-technical users to use complex computer and HR systems; plan, organize, and prioritize work effectively; analyze personnel situations to determine the best course of action; effectively communicate complex pay policies; calculate precise mathematical computations; creatively solve problems; and work effectively with others

Must be able to work under pressure and adhere to strict guidelines

Preferred

Experience working in a large enterprise (1,000+ employees) human resources office with responsibility for administering and interpreting pay/time/leave policies and procedures

Candidates with NC state government experience and/or experience with functional roles within a Integrated HR/Payroll system (not Employee Self Service) also strongly desired