Apply on Employer Site

Mitsubishi Electric Power Products, Inc. · 5 hours ago

Engineering Support Section Manager

Pittsburgh Region

Full-time

Onsite

Director/Executive

7+ years exp

Mitsubishi Electric Power Products, Inc. is a leader in providing cutting-edge solutions for power systems and rail transportation. They are seeking an experienced Engineering Support Section Manager to lead technical support operations, manage a team, and drive strategic initiatives to enhance service capabilities.

Consumer ElectronicsElectrical DistributionElectronicsManufacturing

Responsibilities

Oversee and direct engineering support activities for assigned products within SCD, providing technical guidance and mentorship to staff

Lead planning and execution of assigned projects and initiatives to enhance service capabilities

Monitor field incidents, set priorities, and manage issue escalation within SCD and product divisions as needed

Oversee the review of technical support documentation for new product introductions

Collaborate with equipment division Engineering and QA teams to resolve technical issues and manage open items to completion

Review incident history to identify systemic issues and work with internal teams to implement improvements

Review and disseminate engineering change notices (ECNs) to technical support staff as required

Assist in creating and refining processes related to product support activities

Manage staff performance, provide coaching and training, conduct performance reviews, and support career growth in alignment with company policies

Represent SCD positively through effective communication and collaboration with customers, vendors, and internal departments

Qualification

Electrical EngineeringElectrical power systemsManagerial experienceAnalytical skillsProblem-solving skillsTeam developmentMicrosoft OfficeEngineering softwareInterpersonal skillsCommunication skillsPresentation skills