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Marriott Vacations Worldwide · 18 hours ago

Advisor, Telephone Sales II International (French)

Interval Member Service Center Kendall

Full-time

Onsite

Entry, Mid Level

2+ years exp

Marriott Vacations Worldwide is a leading provider of vacation ownership and related services, and they are seeking an Advisor for their Telephone Sales II International role. The main purpose of this position is to contact existing and lapsed members, solicit deposits, renew memberships, and provide information on Interval International products while maintaining high performance standards.

HospitalityHotelRentalTourismTravel

Responsibilities

Must be proficient in French

Must Contact existing and lapsed members to solicit deposits, deposit extensions and other marketing campaigns as assigned

Renew, extend and upgrade memberships

Pilots new products and services as applicable

Builds value and educate members on how to effectively utilize their membership and applicable services

Answers questions on all Interval International products and exchanges

Overcome customer objections while maintaining a polite and enthusiastic demeanor

Performs all necessary duties to process membership renewals, upgrades, and reinstatement of delinquent membership duties such as sending out letters, etc

Answers questions on all Interval International products and exchanges, across international and domestic markets

Meets assigned revenue and product goals based upon assigned campaigns and incentive program standards

Maintains a minimum of 90% performance on call monitoring

Contact the appropriate individual or department (e.g., Customer Service, Exchange, etc.) as necessary to resolve escalated calls, requests, or problems

Successfully navigate all functions of dialer functions

Communicate via telephone using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the caller's name, transferring calls to the appropriate person/department, requesting permission before placing the caller on hold, taking, and relaying messages, and allowing the caller to end the call

Speak to guests and coworkers using clear, appropriate, and professional language

Talk with and listen to other employees to effectively exchange information

Provides assistance to coworkers, ensuring they understand their tasks

Ability to handle multiple systems simultaneously, along with proficiency in reading, writing and comprehension

Support all coworkers and treat them with dignity and respect

Develop and maintain positive and productive working relationships with other employees and departments

Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality

Complies with quality assurance expectations and standards

Maintain confidentiality of proprietary materials and information

Ensure uniform, nametags, and personal appearance are clean, hygienic, professional, and in compliance with company policies and procedures

Lift/Carry/Push/Pull Items that Weigh up to 10lbs

Use of Computer, telephone, and other office equipment

Stand

Walk

Sit

Work a schedule that includes specific shifts and hours

Lift/Carry/Push/Pull Items that Weigh up to 50lbs with assistance

Exposure to high levels of noise

Climb Stairs

Bend

Stoop

Crouch

Reach

Grasp

Qualification

Sales experienceFrench proficiencyCustomer service orientationNegotiationDependabilityPositive demeanorStress toleranceMultitaskingResilienceTelephone etiquettePresentationAdaptabilityIntegrityOrganizational skillsListeningAttention to detailProblem solving

Required

Proficiency in French

Two years of sales experience required

Minimum of one year of experience in Exchange, Customer Relations, or equivalent Company call center experience

Dependability

Presentation

Positive Demeanor

Adaptability/ Flexibility

Stress Tolerance

Integrity

Multitasking

Organizational

Computer Literate

Resilience

Customer Service Orientation

Teamwork

Sales

Negotiation

Listening

English Language Proficiency

Telephone Etiquette

Learning

Problem Solving

Attention to Detail

Maintain availability to work a fluctuating schedule, based on business needs, which may include days, nights, weekends, and holidays

Must contact existing and lapsed members to solicit deposits, deposit extensions and other marketing campaigns as assigned