Blue Cross and Blue Shield of Minnesota · 14 hours ago
Remote Member Experience Advocate
United States
Full-time
Remote
Entry Level
$21.96/hr - $25.25/hr
1+ years expBlue Cross and Blue Shield of Minnesota is dedicated to transforming healthcare and is seeking a Remote Member Experience Advocate. The role focuses on delivering exceptional service to members and providers through effective communication, problem-solving, and support for various inquiries related to healthcare products and services.
Insurance
Responsibilities
Talent for and a desire to help members by engaging and interacting with a wide range of people including leadership, support staff and internal and external partners
Skillfully engage with members and customers to identify issues and apply customized solutions to meet their personal and technology needs
Resolving member issues - determining what went wrong, asking questions and determining the appropriate actions
Ability to multitask and navigate through many applications while providing a seamless experience to our callers
Advocating for members by providing compassionate and proactive support
Managing relationships with both satisfied and dissatisfied members
Ability to maintain a strict standard of confidentiality to ensure that members protected health information is secure
Capability to work remote and dedicate 90% of work schedule to interacting with members via the phone or other technology
Demonstrates commitment to our values, practices, policies, and procedures
Ensuring an optimum member experience by helping members achieve the best possible health outcomes which will increase member retention and grow brand awareness
Capability to perform additional accountabilities including but not limited to working written or email correspondence and assisting others
Qualification
Required
1+ years of related experience. All relevant experience including work, education, transferable skills, and military experience will be considered
Self-driven with the ability to work independently by taking personal accountability for their performance and actions
Demonstrated resiliency, empathy, and ability to encourage and empower members to take actions to improve their health outcomes
Ability to be empathetic, compassionate and demonstrate patience
Strong communication and listening skills
Ability to adapt to ever changing healthcare requirements and processes
Ability to educate and provide creative solutions that empower members to make healthcare decisions that drive improved health outcomes
Ability to remain calm in challenging situations
Ability to work a weekly schedule that is shifted to enable the organization to meet member and business needs
Advanced ability to navigate between numerous systems, screens, websites, and workflows to effectively provide personalized solutions for our members
Computer literacy and typing skills (Ability to learn new process, technology, etc.)
Ability to solve problems logically and critically
Demonstrated effective time management and organizational skills
Preferred
Prior insurance, call center or healthcare experience
Prior experience interacting with consumers
Associate degree
Microsoft Office (Outlook, Word, Teams, OneNote, Excel, etc.)
2 years of relevant customer service or call center experience
Benefits
Medical, dental, and vision insurance
Life insurance
401k
Paid Time Off (PTO)
Volunteer Paid Time Off (VPTO)
And more
Company
Blue Cross and Blue Shield of Minnesota
About Blue Cross Blue Cross and Blue Shield of Minnesota is a taxable, nonprofit organization with a mission to make a healthy difference in people’s lives.
1001-5000 employees
H1B Sponsorship
Blue Cross and Blue Shield of Minnesota has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2023 (6)
2022 (2)
2021 (3)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Carrie S. Lawrence
Executive Administrator to the President & CEO and Chief of Staff
Patsy Riley
Chief Goverment Officer and Senior Vice President and CEO, ClearStone Solutions
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