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EDCO Products, Inc. · 6 hours ago

Customer Support Representative

Hopkins, MN, US

Full-time

Onsite

New Grad, Entry Level

$22.50/hr - $25/hr

EDCO Products, Inc. is one of the largest privately held manufacturers of pre-finished exterior building materials in the United States. They are seeking a Customer Support Representative who will be responsible for ensuring accurate order processing, timely shipments, and high-quality customer interactions.

3D PrintingBuilding MaterialManufacturingReal Estate

Growth Opportunities

Responsibilities

Serve as the primary point of contact for customer inquiries, order status, product information, and issue resolution

Provide clear communication regarding lead times, availability, pricing, and delivery timelines

Handle escalated customer issues with professionalism, urgency, and ownership

Ensure all orders meet EDCO’s standards for accuracy, completeness, and on-time processing

Verify order details, configurations, and product codes to minimize errors and rework

Assist in managing returns and credits with efficiency and adherence to company policies

Work closely with Inside Sales, Scheduling, and Distribution to support seamless order flow and customer satisfaction

Communicate product shortages, or changes proactively to customers and internal partners

Participate in process improvement initiatives aimed at increasing the Perfect Order Index (POI), OTIF performance, and accuracy

Maintain accurate customer records, order histories, and account information

Utilize ERP reporting tools to track open orders, back orders and follow-ups

Support continuous improvement in data quality and standard work for Customer Service workflows

Participate in training programs, quality initiatives, and service excellence workshops

Qualification

ERP systemsMicrosoft OfficeAttention to detailOrganizational skillsContinuous improvementProfessionalismWritten communicationVerbal communicationProblem solvingTeam collaborationIntegrity