Acro Service Corp · 5 hours ago
Program Specialist
Detroit Metro
Full-time
Hybrid
Entry, Mid Level
$65K/yr - $70K/yr
2+ years expAcro Service Corporation is a provider of customized workforce solutions, primarily focusing on managed service provider (MSP) solutions and temporary staffing services. The Workforce Solutions Program Specialist supports the delivery of MSP programs, ensuring efficient operations and customer satisfaction through collaboration with clients and suppliers.
ConsultingInformation TechnologyStaffing Agency
Responsibilities
Manage daily operations within Vendor Management Systems (VMS), ensuring accuracy, compliance, and timely processing
Provide exceptional customer service to clients and suppliers, responding to inquiries within SLA timelines
Support requisition, candidate, and SOW processes across multiple job and service categories
Maintain thorough, accurate documentation and ensure audit readiness
Collaborate with Procurement, HR, Legal, and Finance on requisitions, contracts, billing, and approvals
Act as liaison between clients and MSP operations to resolve escalations and clarify requirements
Train hiring managers and suppliers on VMS functionality and processes
Monitor program metrics (fill rates, cycle times, retention, supplier performance), prepare summary reports, and hold suppliers accountable through coaching and training
Identify process improvements and support continuous improvement initiatives
Participate in client onboarding, system enhancements, and supplier engagement activities
Analyze pricing, audit assignments, and ensure alignment with contractual terms
Support projects related to direct sourcing, contingent-to-hire conversions, and total talent solutions
Consistently meet or exceed program SLAs and KPIs
Qualification
Required
Bachelor's degree or equivalent experience
2+ years of staffing industry experience, preferably within MSP programs
Proficiency with Microsoft Office (Word, Excel, Outlook)
Excellent written and verbal communication skills; strong customer service mindset
Analytical, adaptable, and able to multitask in a fast-paced environment
Familiarity with VMS platforms (Beeline, Fieldglass, Coupa, IQNavigator preferred)
Ability to build effective relationships and maintain confidentiality
Occasional travel may be required
Preferred
3–5 years' staffing experience as a Recruiting Coordinator, Account Manager, or Onsite Representative
Company
Acro Service Corp
With singular global reach and agility, Acro Service Corporation offers you a unique integrated approach to staffing and consulting solutions.
1001-5000 employees
H1B Sponsorship
Acro Service Corp has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (24)
2023 (11)
2022 (11)
2021 (12)
2020 (19)
Funding
Current Stage
Late StageLeadership Team
Chris Ehrhart, CCWP
VP - Global Supplier Partnerships
Staci Dodson Beurer SPHR, SHRM-SCP, CSP
Chief People Officer (VP, HR)
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