InVita Healthcare Technologies · 7 hours ago
SaaS Application Support Specialist
Baltimore, MD
Full-time
Onsite
Entry, Mid Level
$60K/yr - $80K/yr
2+ years expInVita Healthcare Technologies is a leading software provider for complex medical environments, focusing on blood and plasma management solutions. The Partner Success Specialist will manage partner accounts, provide training and support, and ensure partners fully leverage InVita's software solutions.
Information TechnologySoftwareSupply Chain Management
Responsibilities
Manage partner accounts with exceptional service and follow-through
Respond to partner inquiries via phone, email, and Service Desk in a timely, professional manner
Troubleshoot, resolve, and document software issues
Provide consultative support to ensure partners fully leverage InVita solutions
Conduct training for software implementations, upgrades, and ongoing support
Execute quality assurance tasks, including testing new software releases
Gather and analyze partner feedback; collaborate with Product and Development teams to enhance solutions
Coordinate with internal teams to ensure project deliverables meet scope, quality, and timelines
Develop and maintain a thorough understanding of all aspects of assigned InVita software products and be able to demonstrate solutions effectively
Contribute to documentation, knowledge base articles, and end user-facing resources to improve self-service and support efficiency
Qualification
Required
Bachelor's degree or equivalent experience
Minimum of 2 (two) years experience in a customer-facing account management, support, or implementation role
Experience with SaaS and/or purpose-built software applications, with a preference for experience in the healthcare industry and specifically blood and plasma collection
Proven project management experience, including the ability to manage multiple time-sensitive initiatives simultaneously
Logical and efficient working style with keen attention to detail
Strong problem-solving skills and the ability to translate complex technical issues into clear, client-friendly language
Superb verbal, written, and public speaking skills
Highly detail-orientated with exceptional follow-through and organizational skills
Ability to work both independently and collaboratively in a fast-paced, deadline-driven environment
Preferred
Proficiency with the Atlassian platform (Jira, Confluence, Service Desk) is highly desirable
Company
InVita Healthcare Technologies
InVita provides solutions for optimizing the supply chain performance of blood, plasma, tissue, and implants.
51-200 employees
H1B Sponsorship
InVita Healthcare Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (2)
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
unknown2019-04-18Debt Financing
2019-04-01Series Unknown
Leadership Team
Robb Goetz
Chief Financial Officer
Simon Dawson
Chief Operating Officer
Recent News
Company data provided by crunchbase