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FirstEnroll · 2 days ago

Customer Service Representative

Holmdel, NJ, US

Full-time

Onsite

New Grad, Entry Level

Heathos is transforming the healthcare insurance landscape through a connected, data-driven ecosystem that simplifies complexity and drives long-term success. They are seeking a Customer Service Representative to handle incoming inquiries, manage customer relations, and support the organization’s goals.

BillingHealth CareInsurance

Responsibilities

Answer Incoming phone inquiries from Members, Providers and Agents

Pull and review information in our customer relations management (CRM) system

Escalate calls to different partners based on our standard procedures

Organize daily activities based on the goals of the organization

Work to exceed published production, quality and identified goals

Respond to customer submitted support requests, as needed

Assist Supervisor with communicated tasks in supporting customers

Answer all product-related questions in a polite manner and address queries promptly

Work collaboratively across multiple functional departments in the organization

Identify ways to improve the support provided to our customers

Qualification

CRM technologiesCustomer service experienceVerbal communicationWritten communicationMultitaskingTechnical knowledgeTelephone etiquetteTeamworkGrowth mindset