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GE Aerospace · 2 days ago

Sr Services Manager 2 - Entry Into Service

Lynn

Full-time

Onsite

Senior Level, Lead/Staff

$135K/yr - $192K/yr

8+ years exp

GE Aerospace is seeking a Sr Services Manager 2 - Entry Into Service to lead and manage the transition of complex GE products and services from development to operational deployment. This role focuses on ensuring a seamless Entry Into Service process while maximizing customer satisfaction through effective project management and cross-functional coordination.

AerospaceCommercialManufacturing

No H1B

U.S. Citizen Only

Responsibilities

Lead Entry Into Service (EIS) Projects: Drive the planning, execution, and closure of EIS projects for new products, services, and major upgrades, ensuring on-time and on-budget delivery

Cross-Functional Coordination: Collaborate extensively with engineering, manufacturing, sales, product management, and customer service teams to align EIS activities and address technical and operational challenges

Customer Relationship Management: Serve as the primary point of contact for key customers during the EIS phase, managing expectations, communicating progress, and resolving issues to ensure a positive customer experience

Process Improvement: Identify and implement improvements to the EIS process, methodologies, and tools to enhance efficiency, reduce risks, and standardize best practices across the organization

Risk Management: Proactively identify potential risks and issues related to EIS projects, develop mitigation strategies, and escalate critical concerns to senior leadership

Resource Allocation: Manage and optimize the allocation of resources (human, financial, and technical) to support EIS initiatives effectively

Performance Monitoring and Reporting: Track key performance indicators (KPIs) for EIS projects, prepare regular reports for stakeholders, and provide insights for continuous improvement

Training and Documentation: Ensure adequate training and documentation are provided to customers and internal teams for the successful operation and maintenance of newly introduced products and services

Stakeholder Communication: Maintain clear and consistent communication with all internal and external stakeholders, providing timely updates and managing expectations

Qualification

Technical AcumenProject ManagementLeadershipProject Management CertificationCustomer FocusProblem-SolvingGE Product KnowledgeCommunication Skills

Required

Bachelor's degree in Engineering, Business Administration, Project Management, or a related technical field

Minimum of 8 years of progressive experience in project management, service delivery, or operations within a complex technical environment, with a strong focus on new product introduction or service deployment

Strong understanding of complex industrial products, systems, or software, with the ability to grasp technical details and communicate them effectively

Proven leadership skills with the ability to influence and motivate cross-functional teams

Excellent verbal and written communication skills are essential

Demonstrated ability to analyze complex problems, develop practical solutions, and make sound decisions under pressure

Strong customer-centric approach with a track record of building and maintaining strong customer relationships

Ability to travel domestically and internationally as required (up to 25%)

This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status