Drive DeVilbiss Healthcare · 18 hours ago
Customer Solutions Specialist
Port Washington, NY, US
Full-time
Onsite
New Grad, Entry Level
$19/hr - $21/hrDrive DeVilbiss Healthcare is a leading manufacturer of medical products with a strong growth track record. The Customer Solutions Specialist is responsible for delivering an effortless customer experience in a fast-paced, phone-based environment by providing product information, placing orders, and identifying effective solutions.
Health CareMedicalMedical Device
Responsibilities
Resolve customer and sales rep inquires; explain product features, provide quotes, process orders, returns, and assist with all their customer service needs in US and Canada
Comply with all quality guidelines on documenting complaints and responding to Post Market Surveillance requests in a timely manner
Handle inbound and outbound communication via phone in a helpful, professional, and courteous manner
Resolve all customer related inquiries and issues with extreme accuracy and efficiency
Develop a thorough understanding of Drive products to effectively offer additional accessories and substitute other products when items are back ordered, etc
Enter and process orders received via phone, with accuracy
Provide product availability and manage customer backorders as needed
Support the sales team by providing assistance with their daily service needs
Follow up as needed to ensure accuracy and effortless customer experience
Provide over the phone assistance with product assembly and parts inquiries
Utilize systems and technology to handle high volumes of inquiries; become proficient in current and future systems
Achieve performance goals on a consistent basis and established KPIs
Work closely with other departments, such as the Technical Solutions, Product Management and Credit Dept
Qualification
Required
Ability to work full time Monday - Friday 9-6PM EST
Resolve customer and sales rep inquiries; explain product features, provide quotes, process orders, returns, and assist with all their customer service needs in US and Canada
Comply with all quality guidelines on documenting complaints and responding to Post Market Surveillance requests in a timely manner
Handle inbound and outbound communication via phone in a helpful, professional, and courteous manner
Resolve all customer related inquiries and issues with extreme accuracy and efficiency
Develop a thorough understanding of Drive products to effectively offer additional accessories and substitute other products when items are back ordered, etc
Enter and process orders received via phone, with accuracy
Provide product availability and manage customer backorders as needed
Support the sales team by providing assistance with their daily service needs
Follow up as needed to ensure accuracy and effortless customer experience
Provide over the phone assistance with product assembly and parts inquiries
Utilize systems and technology to handle high volumes of inquiries; become proficient in current and future systems
Achieve performance goals on a consistent basis and established KPIs
1-2 years' experience in the position to be considered for promotion
Work closely with other departments, such as the Technical Solutions, Product Management and Credit Dept
Customer Focused
Excellent communication and problem resolution skills
Excellent computer skills, including knowledge in Microsoft Systems, SAP experience helpful
Quick learner, able to think on feet and find innovative solutions
Empathy, patience, listening skills
Maintain a Scorecard of an A/B average to be considered for promotion
High school diploma or equivalent
Preferred
Prior customer-facing experience preferred
Experience in Customer Service preferred
Benefits
Competitive Benefits
Paid Time Off
401(k) Savings Plan
Opportunity for growth
Company
Drive DeVilbiss Healthcare
Drive Medical is committed to delivering superior products to the market, with a strong emphasis on innovation and design.
Founded in 2000
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$115M2025-10-16Acquired
2013-10-08Debt Financing· $115M
Leadership Team
Derek Lampert
Chief Executive Officer
Thomas Antonio
Vice President of Financial & CFO
Recent News
GlobeNewswire
2026-01-07
2025-11-07
Company data provided by crunchbase