Apply on Employer Site

Milacron · 1 month ago

Customer Claims & Product Improvement Manager (m/w/d)

United States

Full-time

Remote

Mid, Senior Level

DIOSNA is a company known for quality, design, and innovation in the food and pharmaceutical industries. They are seeking a Customer Claims & Product Improvement Manager responsible for overseeing customer claims and driving continuous improvement initiatives to enhance product safety and quality.

IndustrialMachinery ManufacturingManufacturingMechanical EngineeringPlastics and Rubber ManufacturingProduct Design

Responsibilities

Investigate customer claims and product issues, analyzing complaint data to identify trends, root causes, and opportunities for improvement

Communicate proactively and clearly with customers regarding claim status, investigation outcomes, and resolution steps to ensure high customer satisfaction

Collaborate with engineering, sales, production, quality control, and legal teams to resolve claims effectively

Use customer claims and related investigations as a basis for refining product requirements and ensuring adherence to applicable laws and standards

Focus on reducing risk and costs for the company by implementing corrective and preventive actions, optimizing processes, and preventing recurrence of issues

Develop policies and procedures to mitigate future claims, lead root cause analyses, and drive improvement initiatives

Monitor relevant regulatory changes, interpret regional and local requirements, and maintain documentation for audits and inspections

Stay informed about evolving regulations and industry best practices to foster continuous improvement in product safety, quality, and compliance

Provide regular reports on claims trends, investigation outcomes, risk assessments, and cost-saving initiatives to management

Qualification

Claims managementAnalytical skillsProject managementMechanical engineeringRegulatory knowledgeCross-cultural experienceClaims management softwareNegotiation skillsProblem-solving skillsCommunication skillsLeadership skills

Required

Bachelor's degree in Engineering, Management, or a related field

Proven experience in claims management, ideally in mechanical engineering or machinery industries

Strong negotiation, analytical, and problem-solving skills

Excellent communication skills in English

Ability to work under pressure and manage multiple priorities

Strong project management capabilities, with experience in coordinating initiatives effectively

Preferred

Knowledge of relevant legal and regulatory frameworks

Experience working in international or cross-cultural environments

Familiarity with claims management software and digital tools to streamline processes

Proven leadership skills, including training, coaching, and cross-departmental collaboration

Company

Milacron

Glassdoor3.3

Milacron is a global leader in the manufacture, distribution, and service of highly engineered and customized systems within the plastic technology and processing industry.

Founded in 1995