Warner Music Group · 5 hours ago
Service Desk Analyst
United States
Full-time
Remote
Entry Level
$57K/yr - $61K/yr
2+ years expWarner Music Group is a global collective of music makers and tech innovators, seeking a Finance Service Desk Analyst to provide user support and resolve issues for business users and customers. This role involves serving as a first point of contact for finance-related inquiries, documenting issues, and assisting with process improvements.
Digital EntertainmentMedia and EntertainmentMusic
Responsibilities
Serve as a first point of contact, providing support and direction with a focus of finance customers dealing with problems and queries as they arise
Document and log all issues and inquiries to ensure a robust audit trail is available
Comply with defined time frames for resolution and escalation per pre-defined SLAs
Learn fundamental operations of service desk solution to maximize usage of tool functionalities
Prepare a monthly report that compiles the most common issues / inquiries and distribute to Center process leads to help with continuous process improvement
Update and refresh self-service tool materials when required to decrease the need for service desk support, when practical
Cross training of service desk activities to other analysts
Assist with other administrative tasks and special projects as required
Effective knowledge of WMG organization and who to coordinate with to resolve issues
Qualification
Required
Ensure a high level of customer service
Resolve inquiries in a timely manner
Accurately allocate inquiries to respective process owners for timely resolution
Preferred
Bachelor's Degree or equivalent experience
Familiarity with Finance and Accounting
2+ years of experience in a position involving customer support
Ability to read/write Spanish or Portuguese
Strong work-ethic and are a self-starter with effective organizational skills with attention to detail who proactively seeks out new solutions
Problem solving, decision making, and continuous process improvement skills
Ability to multi-task and prioritize projects. Ability to work under pressure and meet deadlines
Partnering, influencing, and communication skills to convey key elements in a concise and positive manner
Ability to work proactively, independently, and as a strategic partner in a team environment
Demonstrated critical thinking and dedication to deepening understanding of work being done
Company
Warner Music Group
Warner Music Group is a music company with the interests of recording and publishing music and artist services.
1001-5000 employees
H1B Sponsorship
Warner Music Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (7)
2023 (2)
2022 (4)
2021 (4)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
$1.74MKey Investors
Tencent Music Entertainment
2021-10-18Post Ipo Debt· $1.74M
2020-06-15Post Ipo Equity
2011-05-06Acquired
Leadership Team
Max Lousada
CEO, Recorded Music, WMG & Chairman and CEO
Robert Kyncl
Chief Executive Officer
Recent News
Business Standard India
2026-01-09
2026-01-07
Company data provided by crunchbase