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State of Oregon · 7 hours ago

Public Service Representative 4, Underfill Option of Public Service Representative 3

Salem | OSP | General Headquarters

Full-time

Onsite

Mid Level

$4,203/mo - $5,838/mo

3+ years exp

The Oregon State Police in Salem, Oregon is hiring for one Full-Time, Permanent Public Service Representative 4 position. This role involves performing technical functions through analysis and interpretation of laws, rules, and policies in support of the state Firearms Instant Check System program, including decision making for firearm transfers and customer communication.

AssociationGovernmentNon Profit

No H1B

Responsibilities

Perform all technical functions through analysis and interpretation of laws, rules, and policies in support of the state Firearms Instant Check System program

Timely and accurate identification and decision making for approval or disqualification of firearm transfers for federally licensed firearm dealers (FFL’s), and private parties while utilizing multiple databases and fingerprint-based criminal history files

Communicates and explains rules and regulations to customers who intend to purchase or have been delayed or denied the transfer of a firearm

Responds to customer complaints and challenges to decisions made by the Unit

Conducts further research of databases, courts, law enforcement agencies and other government agencies in order to gather information used to make decisions regarding the approval, delay or denial of a firearms purchase and document accordingly

Qualification

Customer serviceFirearm lawsLEDS certificationData analysisIndependent judgmentPolicy applicationCommunication

Required

Three years of experience performing public contact and/or customer service duties comparable to the work of a Public Service Representative

At least two years of this experience must include dealing with the public in-person or by phone providing information about services and programs; explaining rules, programs, and procedures; and/or providing assistance, explaining requirements, and gaining compliance

Two years of experience in customer service. One year of which must have included explanation of rules, regulations, and policies and responsibility for dealing with unique or unusual situations

Must be LEDS certified at the Inquiry and Entry levels, or able to obtain certification within 6 months of hire