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OP Consulting Group LLC · 3 days ago

Senior User Experience Researcher

Harrisburg, PA

Full-time

Hybrid

Mid, Senior Level

2+ years exp

OP Consulting Group LLC is seeking a Senior User Experience Researcher to lead discovery and usability testing sprints to improve the caseworker experience in public sector eligibility and compliance processes. The role involves conducting user research, analyzing systems, and collaborating with cross-functional teams to implement modifications based on user insights.

ConsultingInformation TechnologyStaffing AgencyTraining

Responsibilities

Design and lead discovery and usability testing sprints identifying opportunities for innovation to improve the caseworker experience and workload

Conduct user research through interviews, shadowing, and observation of frontline staff

Analyze current systems and data flows; map the end-to-end user journey

Uncover pain points and inefficiencies, and produce actionable outputs including a journey map, user stories, and research artifacts

Communicate insights to cross-functional teams, working with project, design, and development teams, product managers, and program staff

Develop strong, trusted relationships with stakeholders to understand their challenges and constraints in a public-sector environment; represent the voice of the user

Qualification

User Experience ResearchUser Centered DesignHealthHuman ServicesAgile DevelopmentStakeholder AlignmentDesign LeadershipCommunication Skills

Required

Experience in Health and Human Services or Benefits Delivery on Federally funded programs including SNAP, Medicaid, TANF or Unemployment Insurance

Deep technical subject matter experience in User Experience (UX) Research and User Centered Design practices

Two or more years of UX experience, with a focus on building and designing products, platforms, or services at scale

Experience building successful product design based on research

Experience across the full UX design spectrum, from ideation through execution, including information architecture, low-fidelity design, high-fidelity design, design systems, accessibility prototyping and user research

Experience building alignment with stakeholders

Experience leading design for a product, platform, or service

Experience with iterative or agile development methodologies

Experience communicating complex information or ideas in an effective manner to foster understanding and acceptance of findings and recommendations