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Capital One · 1 week ago

Compliance Advisory Specialist III, Principal Associate

Richmond, VA

Full-time

Onsite

Mid, Senior Level

$110K/yr - $125K/yr

3+ years exp

Capital One is a financial services company seeking an experienced Principal Associate to join their Retail Bank Compliance team as a Compliance Complaints Advisory Specialist. This role involves researching and analyzing high-risk customer complaints, providing regulatory guidance, and collaborating with various teams to ensure compliance with laws and regulations.

Financial Services

Comp. & Benefits

No H1B

Responsibilities

Maintain subject matter expertise of applicable laws and regulations for Retail Bank products and services across the lifecycle of an account

Partner with Legal for complaints that need Legal review for UDAAP/UDAP risks, as well as for any Legal risks identified

Consult and work closely with Compliance colleagues in Bank horizontal areas that require complaint reviews, e.g. Privacy, Fair Lending, AML

Document complaint regulatory assessments, consistent with policies and procedures

Work with Retail Bank complaints operations to review and resolve complaint questions and engage in meetings as needed

Provide ad-hoc training to first line teams on regulatory risk related to complaints and customer experience

Advise business and Compliance colleagues on known risks, events or activities that may generate complaints Support lines of business through expert advice, and elevate best practices

Request and analyze data; support and initiate efforts to improve data sourcing; and drive innovation with business partners and IT support teams

Identify trends in data and proactively advise on identified external and internal risks

Review Compliance tools to generate trending information, and escalate with subject matter experts, advisors, and the business when necessary

Demonstrate an understanding of business processes, control frameworks, and related regulatory and compliance standards

Maintain expert understanding of Compliance Risk Management Framework and applicable laws and regulations

Participate in reporting activities used by Senior Leadership

Demonstrate strong time management, organizational, and prioritization skills; complete multiple concurrent tasks within close deadlines with a high degree of accuracy and detail

Exhibit strong problem-solving and conceptual thinking skills

Flexibility to travel to various Capital One locations as necessary

Qualification

Compliance expertiseRegulatory analysisRisk managementFinancial services experienceLegal consultationProject managementStrategic influencingJudgmentTraining skillsData analysisConsumer laws knowledgeRegulation E expertiseADA knowledgeCommunication skillsTeamwork skillsProblem-solving skillsAttention to detailOrganizational skillsInterpersonal skillsTime managementCritical thinkingFlexibilityIntegrityConfidentialityAdaptabilityCollaboration

Required

Bachelor's Degree or military experience

At least 3 years of experience in compliance, legal, risk management, or audit

At least 2 years of experience in the financial services industry

At least 1 year of experience supporting, partnering, and interacting with business clients