Siteimprove · 1 week ago
Customer Success Executive
Minneapolis, MN
Full-time
Onsite
Mid Level
$63K/yr - $79K/yr
3+ years expSiteimprove is a global leader in digital accessibility, content optimization, and web governance, empowering organizations to deliver inclusive, high-performing digital experiences. The Customer Success Executive will ensure that assigned Siteimprove customers consistently achieve success with the platform and realize measurable value from their subscription.
AnalyticsInternetSaaSSEOSoftware
Responsibilities
Manage the entire customer lifecycle from post-implementation to retention & expansion
Manage a scaled portfolio & identify key industry trends and opportunities to impact customers at scale
Meet and exceed overall Customer gross and net retention goals with assigned customers
Work with Customers to understand business objectives, or other key performance indicators, and aid the Customer in achieving their definition of success
Utilize all available methods and tools for indications of improving or failing Customer health and respond accordingly. Examples include employing risk mitigation tactics or providing expansion leads to the Sales team
Work cross-functionally with key stakeholders in sales, renewals management, services, and marketing
Actively participate in knowledge-sharing activities, including but not limited to process improvements and Customer and industry trends. Provide feedback that will improve how Siteimprove works with our Customers
Maintain practitioner-level knowledge of customer industries as well as product features, advantages, benefits, contract details, and selling points for effective communication
Advocate on behalf of the Customer to other departments to ensure Customer needs are met
Keep up-to-date information, status, documentation, and other pertinent details of assigned Customers in Siteimprove’s Customer Success tool
Attend meetings and other company functions necessary to perform duties
Performs other related duties as assigned
Qualification
Required
You embody our core values: You are people-centric. You are customer-focused. You embrace and drive change. You have a passion to succeed. You find value in diversity and inclusion
Minimum 3 years of experience in Customer Success or equivalent history in increasing Customer satisfaction, adoption, and retention
Preferred
Software-as-a-Service (SaaS) experience in a B2B Martech environment
Self-starter with a demonstrated record of acquiring knowledge above and beyond what is needed to complete assigned tasks
Strong listening ability and persuasiveness to use appropriate interpersonal styles and communication methods
Proven Customer focus experience ensuring the Customer perspective is a driving force behind business decisions and activities
Excellent problem-solving and creative thinking skills
Proven ability to be a business advisor by creating valuable business partnerships with Customers
Proven track record of delivering measurable results
Excellent verbal and written communication skills working in a professional environment
Strong collaboration and teambuilding skills
Excellent, time management, organizational, and planning skills
Ability to multi-task and adapt to a fast-paced environment
Experience in digital marketing
Knowledge of and/or experience with a CRM tool
High-level knowledge of Digital Content Creation, accessibility, Search Engine Optimization, and Digital Analytics
Experience with screen share software
Familiarity with HTML or web content management is a plus
Benefits
Open Paid Time Off (OPTO) program for vacation, personal illness, mental health, or to care for a family member
11 paid holidays
Volunteer leave
National medical plan
Dental
Vision
Paid maternity leave
Paid paternity leave
HSA
Flex
Employer-sponsored short-term
Long-term disability
Discounts to volunteer plans to meet your family needs
401(k) with a company match to provide a better future in your retirement years
Company
Siteimprove
Siteimprove offers comprehensive cloud-based digital presence optimization software.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$55MKey Investors
Summit Partners
2020-09-04Acquired
2020-01-01Series Unknown
2015-12-22Private Equity· $55M
Leadership Team
Naykai Nayyar
Chief Executive Officer
Rob Krassowski
Vice President of Products
Recent News
2025-12-02
2025-10-20
Company data provided by crunchbase