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Nidec Motor Corporation · 5 hours ago

Customer Support and Order Fulfillment Representative

North America/USA/Minnesota/Eden Prairie, MN

Full-time

Onsite

Mid, Senior Level

5+ years exp

Nidec Motor Corporation is committed to turning dreams into reality through innovative technology and products. The Customer Support and Order Fulfillment Representative will be the main contact for customers, ensuring accurate order processing and providing exceptional service while collaborating with various teams to enhance fulfillment processes.

ElectronicsManufacturing

H1B Sponsor Likely

Responsibilities

Ensure timely and accurate entry and administration of customer orders (manual with order entry Team and through the platform), liaising with Procurement, Logistics, Sales teams to meet SLAs to Customers

Ensure ATP provides the proper level of confidence to streamline the processes, working with the Customer Support and Order Fulfilment Manager to address any urgent request or escalation

Monitor and update order status, ensuring real-time visibility of inventory levels, order holds and shipment tracking

Maintain proactive contact with the local key stakeholders such Business Leaders, Sales Network, Logistics, Administrative, Credit and Trade Compliance department to support smooth fulfillment

Flag bottlenecks, delays, recurring operational inefficiencies to the Manager to support process improvements

Coordinate on Holds with the Fulfilment Operation Team, ensuring timely action through release or re-dating

Act as the first escalation point for Customers and Sales Network on fulfilment-related issues; escalate complex or unresolved matters to the Manager in line with the escalation guidelines

Support complaint resolution by providing clear, timely communication and following through to closure

Ensure adherence to Company policies, Trade Compliance and Data Protection standards in all activities

Organize team coverage to always ensure available resources and coordinate back-up plans so business continuity is maintained

Track key performance indicators (KPIs) such as throughput, On Time Delivery, time to book orders, number of Customer Complaints, Time to solve customer issues

Implement corrective actions within the team to meet targets

Qualification

Order FulfillmentCustomer ServiceOracleSalesforceMS OfficeCommunication SkillsTeamworkOrganizational SkillsAdaptability

Required

Previous experience within Fulfilment or an Order to Cash and /or Customer Service environment preferred

Available to support increased workload and additional hours when required (e.g., month-end/quarter-end periods)

Demonstrated customer service and soft skills with customer-facing experience preferred

Proficiency in MS Office is preferred

Working knowledge of Oracle, Salesforce

Detail and results-oriented, ability to work under pressure to meet tight timelines

Strong oral and written communication skills

Self-starter attitude with great teamwork abilities

Demonstrated ability to embrace change and willingness to learn best practices

Very strong organizational skills - attention to detail essential

Working within a multi-cultural and global environment

At least 5 plus years of experience

Undergraduate degree in relevant business discipline

Company

Nidec Motor Corporation

Nidec Motor Corporation is a manufacturer of commercial, industrial, and appliance motors and controls.

Founded in 2010

St Louis, Missouri, USA

5001-10000 employees

https://acim.nidec.com/motors

H1B Sponsorship

Nidec Motor Corporation has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (13)

2024 (11)

2023 (6)

2022 (6)

2021 (3)

2020 (4)