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Scott Credit Union · 5 days ago

Assistant Branch Manager II

Evergreen Park, IL

Full-time

Onsite

Mid Level

$23/hr - $35/hr

3+ years exp

Scott Credit Union is hiring an Assistant Branch Manager II in Evergreen Park, IL to help support our members and strengthen our connection with the community. The role involves overseeing daily operations, ensuring exceptional member service, and coaching branch employees in the absence of the Branch Manager.

BankingFinancial Services

Responsibilities

Coach, lead and motivate branch employees: promote participation in cross sales of products and services: provide training where applicable. Meets with employees regularly or an individual and group basis to establish and reinforce sales/service goals

Develops, plans, and schedules for the efficient use of materials, machines, technological equipment and employees resulting in outstanding service-delivery

Sets clear expectations for employee performance and responsibilities, coordinates work and procedures, evaluates progress, and provides feedback

Ensures branch reports and task are completed with accuracy and meets deadlines. Reviews and research errors and ensure accountability of those involved as well as recognizing training and coaching opportunities

Inputs consumer loan applications in accordance with SCU loan policy and federal lending regulations, counsels and advises members on financial situations and cross-sells credit union products and services

Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service. Investigates member concerns, researches and finalizes a resolution

Participates in community activities to promote and market the branch and Scott Credit Union