Metrocare Services · 11 hours ago
Business Systems Analyst - Workday & Enterprise Systems
Dallas, Texas
Full-time
Onsite
Mid Level
3+ years expMetrocare Services is the largest provider of mental health services in North Texas, dedicated to serving individuals with developmental and mental health challenges. The Business Systems Analyst will support the optimization and administration of HR, Finance, and operational technology platforms, working cross-functionally to improve business processes and ensure data integrity.
Health CareHealth DiagnosticsHospitalMedicalMental Health
Responsibilities
Maintain and troubleshoot data within Workday HCM and with integrated systems
Support quarterly Workday releases through testing, documentation, and validation of business processes, dashboards, and security roles
Build and enhance Workday reports and dashboards, including advanced reporting, ad hoc analysis, and data validation queries
Assist with EIB creation, error handling, and mass data uploads
Partner with HR partners to improve process accuracy, compliance, and system adoption
Support configuration, maintenance, and validation of workforce planning models and dashboards
Ensure data alignment between Workday HCM and Adaptive Planning, performing reconciliations and root‑cause analysis for discrepancies
Develop and maintain workforce reports and labor forecasting tools for Finance and HR leadership
Assist with the support, testing, and documentation of enterprise applications outside of Workday including Guusto, Relias, UNUM, NetSuite, SharePoint, and OSV
Participate in system enhancement projects, platform integrations, and cross‑system data process improvements
Support maintenance of SharePoint sites, workflows, and documentation supporting business users
Conduct current‑state process analysis and recommend redesigned workflows to improve efficiency, data accuracy, and user experience
Document SOPs, training guides, test scripts, and process maps using tools such as Visio or Sharepoint
Support change management activities, including end‑user communications and training
Partner with HR, Finance, IT, Operations, and Compliance teams to gather requirements and translate business needs into system functionality
Serve as a first point of escalation for system issues, partnering with vendors or IT as needed
Support initiatives that reduce system redundancy and improve self‑service adoption across the organization
Performs other duties as assigned
Qualification
Required
3+ years experience in HRIS, Business Systems, or Workday HCM support
Experience in Workday HCM required; Adaptive Planning experience strongly preferred
Proven experience with HR data management, reporting, data validation, and testing
Strong understanding of HR operations, compliance requirements, and business process design
Proficiency with Excel
Strong communication skills and comfort working with both technical and non‑technical stakeholders
Preferred
Experience with NetSuite, SharePoint, Monday.com, or related enterprise applications
Experience building process documentation, flowcharts, or SOPs
Prior experience in healthcare, nonprofit, or large matrixed organizations
Workday certifications (HCM, Reporting, Adaptive) are a plus
Benefits
Medical/Dental/Vision
Paid Time Off
Paid Holidays
Employee Assistance Program
Retirement Plan, including employer matching
Health Savings Account, including employer matching
Professional Development allowance up to $2000 per year
Bilingual Stipend – 6% of the base salary
Many other benefits
Company
Metrocare Services
Metrocare is North Texas’ leader in mental health, developmental disability and substance abuse services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$2.5MKey Investors
Communities Foundation of Texas
2025-06-26Grant· $2.5M
Leadership Team
John Burruss, M.D.
Chief Executive Officer
Kelli Laos
Chief Operating Officer
Recent News
2025-07-12
2025-06-27
Company data provided by crunchbase