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Nesco Resource · 5 hours ago

IT Support Associate

United States

Full-time

Remote

Mid Level

3+ years exp

Nesco Resource is seeking an IT Support Associate to provide basic IT systems support to end users on various computer system issues. The role involves responding to technical support requests, documenting and tracking issues, and ensuring timely resolutions to enhance customer satisfaction.

ConsultingHuman ResourcesStaffing Agency

Responsibilities

Identifies, researches, resolves, and responds to a high volume of simple to moderately complex issues or questions received from internal and external customers

Provides status and follow-up information to internal or external customers

Escalates calls to the appropriate departments

Documents customer issues in call tracking system timely and accurately

Assists real-time in the resolution of support issues to decrease downtime and to bring about high levels of satisfaction

Keeps current on policies and relevant product and industry trends in order to provide technically accurate solutions to customers

Provides support after hours via on-call cell phone

Performs other duties as assigned

Supports the organization's quality program(s)

Qualification

Windows OSProprietary software supportTechnical troubleshootingMicrosoft OfficeCustomer serviceAnalytical skillsCommunication skillsOrganizational skillsTeamwork

Required

Three (3) years of computer systems related experience or equivalent combination of education and experience required to include two (2) years propriety software support experience and one (1) year Windows operations system troubleshooting experience

Strong computer knowledge including, but not limited to, Windows OS, Outlook and Microsoft Office

Strong oral, written and business communication skills

Analytical, interpretive and decision-making skills

Strong organizational skills

Excellent interpersonal and customer service skills

Excellent negotiation and conflict resolution skills

Strong stress and time management skills

Ability to work in a team environment

Ability to meet or exceed Performance Competencies

Credit security clearance, confirmed via a background credit check