Apply on Employer Site

Cape Cod Healthcare · 1 day ago

Secretary/Scheduler, Physical Therapy (Orleans/Chatham)

Orleans, MA

Part-time

Onsite

Entry Level

$18.68/hr - $18.68/hr

2+ years exp

Cape Cod Healthcare is seeking a Secretary/Scheduler for their Physical Therapy department. The role involves registering, pre-certifying, and scheduling patients for rehabilitation services while providing clerical support to ensure efficient office operations.

Health Care

H1B Sponsor Likely

Responsibilities

Answers the phone in a timely, polite, and professional manner, preferably in three rings or less

Responds to telephone inquiries for information or appointments, and takes necessary messages

Receives telephone and in-person referrals for therapy services; records necessary demographic information

Greets and promptly acknowledges patients’ presence in the waiting room

Checks in new patients, giving patients the appropriate paperwork to complete, photocopies patient's insurance cards, and ensures physician order and insurance authorization is present and valid

Explains to patients any financial responsibility and has patient sign financial liability waiver if insurance authorization has not been confirmed

Obtains prior approvals and pre-certifications from third party payors for therapy services; documents approval numbers in medical record

Schedules initial appointment and ongoing series of treatment appointments for therapy services; pre-registers patient and inputs data into database

Prints necessary forms and labels for medical chart, assembles chart and places labels on each page

Sorts and opens mail, and distributes to appropriate staff mailboxes, including delivery of correspondence and recertification forms to physicians

Copies and processes all medical record requests from insurance companies and attorney’s offices

Collects patient co-payments and prepares deposit for courier to pick up

Maintains and files medical records and/or reports in proper format and makes available patient records and other materials for treatment, audit, study, or billing procedures

Regularly updates knowledge of third party payor regulations

Registers patient accounts daily

Processes cancellations and no show appointments, and notifies therapist of change in schedule

Re-schedules patient appointments and extends patient schedules as necessary

Confirms Out Of Area Provider information; including full name, address, phone, fax, and NPI number and enters information into database upon registration as well as files medical record

Re-registers all ongoing patients on the first of the month after auto-discharge for all patients occurs at the end of the month

Discharges patients in registration upon patient's completion of services

Edit therapists' schedules as needed to include time off, sick time, vacation, in-service and meeting time

Calls patients to reschedule appointments when therapist is out, and makes edits in computerized schedule

Maintains efficient flow of daily patient schedule and front office operations

Maintains adequate levels of office and break room supply materials as needed

Assists in the processing of purchase orders

Communicates clearly and tactfully with patients and their families, maintaining confidentiality at all times

Attends departmental meetings as required

Performs other work related duties as assigned or requested

Qualification

Medical terminologyScheduling appointmentsThird party payorsComputer keyboardingPatient registrationClerical supportCustomer serviceCommunication skills

Required

Ability to read, write and communicate in English

High school graduate or GED

Two years recent experience (within the past 3 years) in a medical or rehab office, clinic, or comparable hospital experience

One year recent experience (within the past 3 years) working with third party payors including referrals

Successful passage of basic medical terminology course OR successful passage of the CCH Medical Terminology exam

Demonstrated computer keyboarding skills

Company

Cape Cod Healthcare

Cape Cod Healthcare offers a comprehensive array of medical services delivered by top-notch teams of healthcare providers.

Founded in 1984

Hyannis, Massachusetts, USA

5001-10000 employees

http://www.capecodhealth.org/

H1B Sponsorship

Cape Cod Healthcare has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2024 (1)

2023 (2)

2022 (1)

2020 (2)