AssetWorks Inc ยท 3 days ago
Customer Success Manager
United States - MA
Full-time
Onsite
Entry, Mid Level
2+ years expAssetWorks Inc is seeking a Customer Success Manager to maintain and grow customer relationships. The role involves engaging with customers to confirm their health, uncover issues, and identify opportunities while ensuring that requests are resolved promptly.
Information TechnologySoftware
Responsibilities
Establish, maintain, & grow customer relationships
Onboarding new AssetWorks customers to get them off on the right foot is a particular focus
Impeccable customer service skills
Strong written and verbal communication. Effectively advocate for the customer within AssetWorks and be the voice of AssetWorks for the customer
Understand customer needs to identify and advance opportunities
Prioritize assigned tasks based on severity and ability to adjust based on changing priorities
Deliver high-level relationship management both externally and internally
Knowledge of best practices in customer service and retention
Work to extend customer success policies and practices
Assist with a smooth renewal of client agreements
Qualification
Required
Establish, maintain, & grow customer relationships
Onboarding new AssetWorks customers to get them off on the right foot is a particular focus
Impeccable customer service skills
Strong written and verbal communication. Effectively advocate for the customer within AssetWorks and be the voice of AssetWorks for the customer
Understand customer needs to identify and advance opportunities
Prioritize assigned tasks based on severity and ability to adjust based on changing priorities
Deliver high-level relationship management both externally and internally
Knowledge of best practices in customer service and retention
Work to extend customer success policies and practices
Assist with a smooth renewal of client agreements
Strong communicator with the ability to shift between being a customer advocate and being the voice of AssetWorks
Demonstrated strong analytical, interpersonal, and decision-making skills
A high level of integrity, accountability, and personal organization
Proficiency with applicable software applications
Strong aptitude for technical software products
Excellent verbal and written communication and the ability to interact professionally with diverse groups, sales teams, executives, managers, and subject matter experts
Ability to multi-task, prioritize, and manage time effectively
Able to operate in a high-growth and high-pressure environment
Be adaptive to a fast-paced environment that values feedback at all levels
Bachelor's degree or a combination of relevant experience, education, and training that equates to the required degree
2-4 Years of Customer Success Experience in enterprise software. Experience with facilities management operations preferred
Preferred
Experience with facilities management operations preferred
Company
AssetWorks Inc
AssetWorks delivers industry-leading business solutions to help asset- and infrastructure-intensive organizations control capital and operating expenditures, reduce operational complexity, and manage regulatory and policy-driven risk.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
T
Tony DeSilvester
Portfolio CEO
John Hines
President
Recent News
2025-09-25
Company data provided by crunchbase