Tempest · 1 week ago
Account Manager
Philadelphia, PA
Full-time
Hybrid
Mid Level
$60K/yr - $75K/yr
3+ years expTempest is a rapidly growing company looking for a new member to join their Account Services team. The Account Manager will serve as a key liaison between clients and Tempest, ensuring client satisfaction while identifying sales opportunities and maintaining strong relationships.
AdvertisingMarketingTravel
Responsibilities
Account Managers are the primary liaison between clients and Tempest, and are responsible for the overall health and growth of each client account
Develop and nurture relationships with clients built on trust by delivering clear, consistent and accurate communication, and ensure our clients are happy
Conduct regularly scheduled status calls with clients, and follow up with detailed notes and tactical action items for client success and growth
Identify sales opportunities within our existing client base
Loop in internal domain experts to resolve client issues, or to aid in sales activities
Regularly meet with internal domain experts for account planning, setting product adoption and/or sales targets for each account
Maintain accurate and thorough notes of all client interactions in our home-grown CRM
Travel (up to 50%) to industry trade shows and client destinations for creative briefs and on-site familiarization missions
Qualification
Required
Professional communication style in email, phone and in person
3 + years experience managing client relationships and accounts
3+ years experience selling (account based upselling / cross selling preferred)
Organized, detail-oriented, and great at follow-through, internally with the IMS team and externally with our clients
Critical thinking skills with creative, detail- and client-oriented approach to proactive identification and resolution of issues
Must have the ability to organize priorities in a fast-paced and dynamic client-driven environment
Proficiency in Microsoft Office Suite & Google Apps for business
Proficiency in web-based project management tools (Jira, DoneDone, Basecamp, etc)
Experience in using a CRM system (Salesforce, Hubspot, etc)
Excellent communication skills, both written and verbal
Bachelor's degree
Positive attitude
Preferred
Experience selling into an existing client base via phone or virtual meeting
Passionate about the travel industry
Benefits
Great Center City Philadelphia Location
Flexible working from home and remote policy
Travel Opportunities
401k Match & Profit Sharing
Health Insurance
Dental
Vision
HSA,FSA
Supplemental Life, Long Term & Short Term Disability
Onsite Gym
Wellness Programs
Company Outings
Generous PTO
Paid Holidays
Casual Work Atmosphere
Career Growth Opportunities
Online Training and Tuition Reimbursement for ongoing education
Company
Tempest
Tempest is a travel marketing agency that provides web design, SEO, and content development services.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Brent Foerster
Executive Vice President
Recent News
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