Savills North America · 4 days ago
Customer Services Specialist
Miami, FL
Full-time
Onsite
Mid Level
3+ years expSavills North America is a leading commercial real estate firm seeking a Client Services Specialist to support a top-producing leasing team in Miami. The role involves managing marketing efforts, providing financial support, and ensuring efficient administrative processes to enhance team productivity.
Real Estate
Hiring Manager
Ashley Tuohey
Responsibilities
Lead all aspects of the team’s marketing efforts, from concept through execution, for property campaigns, client presentations, and new business pursuits
Lead Social Media Management efforts such as LinkedIn a plus
Develop, proof, and produce marketing materials including proposals, pitch decks, offering memorandums, and brochures that align with Savills’ brand standards
Use Salesforce, LinkedIn, CoStar, and Exact Target to support prospecting, marketing outreach, and engagement tracking
Coordinate photography, floor plans, and other creative assets with vendors and internal teams
Maintain and organize the team’s contact database while improving marketing processes for better efficiency and results
Handle billing, invoicing, and expense reports for the team
Update and maintain stacking plans and other financial tracking tools in Excel
Greet and assist guests; answer and route incoming calls
Manage incoming and outgoing mail and packages
Keep Salesforce and other CRM databases accurate and up to date
Schedule meetings, conference calls, and team activities
Set up conference rooms and prepare materials for client meetings
Help prepare materials and presentations for client meetings
Participate in client pitches as needed
Coordinate communication and logistics between the team and clients
Work closely with the team to manage all active projects and client assignments from start to finish
Keep track of deliverables, deadlines, and follow-ups to ensure nothing falls through the cracks
Anticipate next steps and help keep the team organized and accountable
Serve as the central point of coordination for ongoing projects and team priorities
Partner with other Client Services Specialists and Operations staff on office-wide initiatives
Qualification
Required
Professional, proactive, and able to work both independently and as part of a team
Strong skills in Microsoft Office (Namely: Excel, PowerPoint, Word) and Salesforce
Excellent written and verbal communication skills
Strong organizational skills, attention to detail, and the ability to handle multiple priorities
Preferred
Bachelor's degree preferred (Business, Marketing, Communications, Real Estate, Finance, or related field)
Minimum of 3+ years of experience in marketing, administration, or commercial real estate preferred
Familiarity with Adobe InDesign, CRM, and email marketing tools such as SalesForce a plus
Company
Savills North America
Savills North America helps organizations find the solutions that ensure employee success.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Dean Feratovic
Senior Vice President, Human Resources
Recent News
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