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SECU · 12 hours ago

VP Computer Operations

Operations - Raleigh - Creedmoor Rd

Full-time

Hybrid

Mid, Senior Level

5+ years exp

State Employees Credit Union (SECU) is seeking a VP of Computer Operations to oversee enterprise computer operations through a team of shift managers. The role involves leadership, operational direction, and ensuring daily activities align with performance expectations and compliance requirements.

AccountingBankingFinancial Services

Responsibilities

Lead and develop shift managers, ensuring effective team coordination, staff scheduling, and consistent execution of operational duties

Ensure the successful scheduling, monitoring, and completion of enterprise batch workloads across multiple platforms via established standards

Oversee incident response processes, ensuring timely escalation, resolution tracking, and communication with engineering and applications teams

Maintain and enforce runbooks, escalation protocols, and operational standards to support audit readiness and consistency across shifts

Service as the primary liaison with application, infrastructure, and support teams to coordinate change windows, system readiness, and production support

Drive continuous improvement by identifying opportunities for automation, reducing operational errors, and streamlining workflows

Qualification

IT operations managementEnterprise batch schedulingConsole monitoringProcess automationMainframe systemsIncident managementOperational proceduresLeadershipCross-team collaboration

Required

Associate's degree in computer science, Information Systems, or related field

5 years of progressive experience in IT operations, enterprise batch scheduling tools, console monitoring, and system alerting tools

2+ years of experience managing or leading systems administration teams

Experience working in a 24x7 environment with rotating shifts and high operational availability requirements

Preferred

Bachelor's degree in computer science, Information Systems, or related field

5 years of experience in IT operations, enterprise batch scheduling tools, console monitoring, and system alerting tools

Expert knowledge with process automation and mainframe systems environments

Experience working in a regulated industry (e.g., financial services or healthcare)

Company

SECU

Glassdoor3.4

Even though we're North Carolina's largest credit union, we're still just "people helping people." We currently serve over 2.6 million members through more than 270 branch offices - and growing! Members have 24/7 access to account services from over 1,100 ATMs, as well as via phone, our website, and the SECU Mobile App.

Founded in 1937

Raleigh, North Carolina, USA

5001-10000 employees