Csquare · 6 hours ago
Service Delivery Specialist
Coppell, TX
Full-time
Onsite
Entry, Mid Level
2+ years expCentersquare is seeking talented, highly motivated individuals for the role of Service Delivery Specialist. The Service Delivery Specialist is responsible for the successful management and delivery of Centersquare products and services, acting as the single point of contact for clients throughout the service delivery process.
Information Technology & Services
No H1B
Hiring Manager
Adrian Matute
Responsibilities
Manages IT implementation projects for small to medium-sized solutions. Project management duties include validating technical requirements, conveying work plan tasks to technical personnel, provisioning equipment, and communicating solution status to clients
Inspects technical documents for standard solutions. Ensures that minimum requirements are met to start up and complete the implementation lifecycle – from validating requirements to provisioning and coordinating build activities and closing the project via client signoff. This includes following the defined protocol when needing to cancel orders or place orders on hold when requirements are not met
Plans and facilitates kickoff meetings involving multiple stakeholder groups. This activity involves allocating Centersquare engineering and technical resources and reviewing simple technical documents with stakeholders regarding small to mid-sized solutions
Manages client expectations by educating clients on implementation activities and communicating solution status
Documents project information for small-medium size projects. This involves recording implementation activities and miscellaneous notes in Centersquare business applications in a manner that provides ample information needed to ensure a seamless client experience across all Centersquare functions
Exhibits a proactive work approach by applying basic project management processes as a means to consistently meet project deadlines. Seeks help through managers and peers when needed in order to ensure the solution integrity and timeliness. Takes ownership and responsibility for decisions and project outcomes
Able to quickly solve problems inherent in small to mid-sized solutions. Knows how to identify problems, prioritize them, and access resources needed to resolve problems quickly. Knows when to seek engineering and technical expertise to solve problems. Knows when and how to escalate problems for management attention
Able to work on projects independently. Exhibits a 'take charge' attitude and a propensity to take full ownership/responsibility for getting work done. Provides creative, efficient solutions when working through obstacles. Demonstrates a propensity to apply structure and discipline as needed to benefit an implementation effort’s outcome
Execute basic project management processes. Can explain the basic activities performed when validating requirements, scheduling and managing work plan tasks, identifying and communicating with stakeholders, and managing changes to project scope or completion date
Able to communicate effectively to individuals and groups of 4-5 people. Demonstrates experience communicating directly with clients in writing and verbally. Able to provide explanations in a clear, concise, and positive manner. Demonstrates an understanding of how to keep diverse groups on-topic using basic meeting facilitation techniques. Maintains a professional composure in highly charged situations
Process multiple project tasks at a time. Exhibits a systematic and logical approach to prioritizing multiple tasks in a given time period. Demonstrates the ability to work well in team environments and will 'go the extra mile' in assisting senior personnel with complex tasks as needed
Able to manage issues inherent with projects. Able to recognize the nature of various change request types and understand the implications on project time and cost. Limited ability to identify risks and use sound judgment when mitigating risks or escalating problems. Demonstrates the importance of setting client expectations and being forthcoming when issues arise. Exhibits confidence in resolving issues and in leveraging internal resources to help resolve them
Skilled in ensuring positive client experiences. Demonstrates continued awareness of actions and attitude that instill a positive, seamless client experience. Represents the company as a unified entity by referring to business functions as 'we' and demonstrating consistent messaging and work practices to ensure that all interfaces with the client are predictable and repeatable with every subsequent service request. Demonstrates continued pride and confidence in the company’s ability to deliver the right solution to the client
Qualification
Required
Bachelor's degree in information technology or Business-related field or 2+ years of relevant industry experience
Manages IT implementation projects for small to medium-sized solutions
Inspects technical documents for standard solutions
Plans and facilitates kickoff meetings involving multiple stakeholder groups
Manages client expectations by educating clients on implementation activities and communicating solution status
Documents project information for small-medium size projects
Exhibits a proactive work approach by applying basic project management processes
Able to quickly solve problems inherent in small to mid-sized solutions
Able to work on projects independently
Execute basic project management processes
Able to communicate effectively to individuals and groups of 4-5 people
Process multiple project tasks at a time
Able to manage issues inherent with projects
Skilled in ensuring positive client experiences
Company
Csquare
Headquartered in Dallas, Csquare provides a comprehensive suite of colocation and data center services that prioritize connectivity, security, and redundancy.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Spencer Mullee
President and Chief Executive Officer
Steve Cook
Chief Financial Officer
Recent News
Dallas Innovates
2025-10-03
Company data provided by crunchbase