Kforce Inc ยท 4 days ago
CRM Business Analyst
Orlando, FL
Contract
Hybrid
Senior Level, Lead/Staff
$60/hr - $75/hr
8+ years expKforce Inc is seeking a Senior Business Analyst who goes beyond gathering requirements to serve as a strategic architect for future-state solutions. This role bridges complex business challenges and innovative technical solutions, driving transformation from inefficiencies to excellence.
ConsultingEmploymentFinancial ServicesHuman ResourcesStaffing Agency
Responsibilities
Strategic Process Architecture: Facilitate workshops to map -As-Is- and design optimized -To-Be- workflows; Conduct gap analyses and root cause investigations
Requirements Management: Translate business goals into BRDs, functional flows, and data models; Build consensus among stakeholders and ensure traceability of requirements
Systems & Solution Synergy: Act as CRM/Salesforce SME, perform fit-gap analysis, optimize platform usage, and champion UAT; Work across Agile and Waterfall methodologies
Qualification
Required
Bachelor's degree in Business, IT, or related field
8+ years of high-impact Business Analysis experience, preferably in a consultative or client-facing role
Deep experience with Customer Relationship Management (CRM) platforms is mandatory; You do not just know Salesforce exists; You understand its object model, its limitations, and how to leverage it to solve real-world problems
A Storyteller: You can explain complex data models to non-technical stakeholders and business strategy to developers without missing a beat
A Diplomat: You navigate office politics and conflicting priorities with grace, driving consensus without needing to be the 'boss'
A Self-Starter: You do not wait for permission to fix a broken process; You see a problem, you analyze it, and you propose a solution
Tech-Savvy: You are comfortable diving into Jira to manage backlogs one hour and presenting a strategic deck in Google Slides the next
Deep CRM & Salesforce expertise (object model, limitations, optimization)
Technical Toolkit: Google Workspace, Jira, Confluence, Miro, Lucidchart, Visio
Collaboration: Expert-level proficiency in Google Workspace (Docs, Sheets, Slides, Drive)
Execution: Mastery of Jira (for agile management) and Confluence (for knowledge base)
Visualization: Proficiency with Miro, Monday.com, Lucidchart, or Visio for visual
Preferred
Preferred Certifications: CBAP; Salesforce Admin/Consultant
Benefits
Medical/dental/vision insurance
HSA
FSA
401(k)
Life, disability & ADD insurance
Company
Kforce Inc
Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services.
1001-5000 employees
H1B Sponsorship
Kforce Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (792)
2024 (667)
2023 (734)
2022 (843)
2021 (1197)
2020 (858)
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-05-20IPO
2014-06-08Acquired
Leadership Team
Aaron Travis
Digital Experience Delivery Director | Kforce Consulting Solutions
Recent News
2025-11-19
2025-11-07
2025-11-04
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