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Tricentis · 1 day ago

Senior Manager, Customer Growth Account Management

Charlotte, NC

Full-time

Hybrid

Senior Level, Lead/Staff

8+ years exp

Tricentis is a global leader in continuous testing and quality engineering. The Manager, Strategic & Solex CGAM is responsible for leading and scaling customer growth account management teams, ensuring customers realize value from products and manage renewals effectively.

Artificial Intelligence (AI)Business Process Automation (BPA)DevOpsEnterprise SoftwareInformation TechnologySoftware

No H1B

U.S. Citizen Only

Responsibilities

Manage and develop Strategic CGAMs responsible for Tricentis’ most complex and high-value accounts

Manage and develop Solex CGAMs supporting customers who purchased through the SAP Solex partnership

Coach CGAMs on: Navigating tough customer conversations, Driving clarity when value is not being realized, Multi-threading effectively across executive, technical, and operational stakeholders

Build a culture of ownership, preparation, and accountability

Ensure teams clearly understand: Whether customers are actively using Tricentis products, Whether customers are realizing measurable value

Hold CGAMs accountable to customer journey milestones and early intervention when risk emerges

Leverage customer health signals and AI-driven insights to proactively manage risk and opportunity

Ensure disciplined execution across: Renewal management, Expansion identification, Accurate, timely forecasting

Eliminate late-cycle surprises by reinforcing strong inspection habits, deal hygiene, and proactive planning

Reduce administrative burden on CGAMs by reinforcing scalable processes and clear priorities

Reinforce clear roles and responsibilities across CGAM, Sales, CGSA, Support, and Partners

Act as a key liaison for the SAP Solex partnership, ensuring alignment on expectations, execution, and customer outcomes

Partner cross-functionally to remove friction and improve the customer experience

Ensure growth is a deliberate motion, not an afterthought

Coach CGAMs to identify, position, and execute on expansion opportunities aligned to customer outcomes

Reinforce strong product, industry, and competitive knowledge to support differentiated value conversations

Qualification

Customer Success ManagementAccount ManagementEnterprise SaaS ExperienceCoaching SkillsCross-Functional LeadershipOrganizational SkillsAttention to DetailCommunication SkillsProblem SolvingAdaptability