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UMB Bank · 9 hours ago

Manager Operations II

United States

Full-time

Remote

Mid, Senior Level

$58K/yr - $124K/yr

5+ years exp

UMB Bank is a financial institution seeking a Manager Operations II within their Operational Risk team. This role involves collaborating across business lines to execute risk mitigation strategies while delivering high-level service to customers and ensuring effective communication with partners and co-workers.

BankingFinanceFinancial Services

No H1B

Responsibilities

Own and actively monitor expenses, consistently striving to operate at or below current budget levels

Obtain and develop material knowledge of area functions that allows for informed and deliberate decision-making

Monitor and ensure the creation, maintenance and accuracy of department documentation for all functions, processes and procedures

Provide necessary support and resources for staff training and development

Review and analyze production reports relating to productivity/quality/efficiency and follow up on gaps in standards and expectations

Develop reporting methods that deliver timely, accurate and concise department information as required by management

Identify, hire, develop and retain top talent

Promote and encourage cross-training for development of bench strength and functional coverage in critical areas

Set challenging goals that will promote innovation, creativity and development of staff and managers

Complete regular coaching with direct reports and may do shoulder-to-shoulder coaching with other employees of Enterprise Bank Operations

Manage underperformance through documented Performance Improvement Process

Develop and maintain strong working relationships with internal/external customers including 3rd party vendors

Develop, monitor and enforce the use of documented controls as part of our organizational risk management process

Assist with gathering and review of data for various reviews and/or audits within associated departments

Assist with follow up from internal or external audits to resolve questions and/or outstanding items throughout Enterprise Bank Operations

Collaborate with 1st, 2nd, and 3rd line partners to review processes within Enterprise Bank Operations

Remain current, provide support and maintain documentation as it relates to Disaster Recovery and Business Continuity activities

Demonstrate leadership that drives culture of ownership throughout organization

Participate in customer business reviews, RFPs, PIQs, customer tours, on-site customer meetings and other related activities

Provide support and subject matter expertise to business partners for supported products and services to enhance the delivery of TUCE to UMB customers

Qualification

Banking operations experienceBanking complianceProject managementBanking riskAML-CFT knowledgeRegulatory reviewsPower BISharePoint designAnalytical skillsProblem-solving skillsDecision-making skillsLeadership

Required

At least 5 years of banking operations experience and at least 2 years of managerial experience

Experience in one or more of the following areas: Banking compliance, Banking risk, Project management within a bank, financial services company, or tech company

Experience with internal and external banking risk or regulatory reviews

Working knowledge of AML-CFT, Reg CC, Reg E, escheatment, and/or other regulations related to the activities of an operations organization

Demonstrated ability to successfully lead team activities or work initiatives ensuring the work produced is high quality

Excellent analytical, problem-solving, and decision-making skills