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Basys · 16 hours ago

IT Specialist

KC Metro Area

Full-time

Onsite

Entry Level

1+ years exp

Basys is a company focused on fostering a positive and collaborative workplace. They are seeking an IT Specialist to provide technical support for all areas of IT, including troubleshooting, deploying equipment, and managing user accounts.

BankingE-CommerceFinancial ServicesVenture Capital

H1B Sponsor Likely

Hiring Manager

Eugene Walter

Responsibilities

Resolve IT Support issues for both on-site and remote workers in a timely and professional manner

Monitor and handle incoming tickets and reassign as needed

Installs and configures laptops, mobile devices, and peripheral equipment per company standard configuration

Become a Subject Matter Expert on platform(s) that we utilize

Assist in managing user accounts and security access levels in all systems

Suggest, maintain, improve, and implement new programs and processes

Monitor and handle incoming tickets and reassign as needed

Meet with internal teams to determine needed resources and requirements

Prepares project status reports by collecting, analyzing and summarizing information

Assist in analyzing issue trends and provide recommendations to improve operational efficiencies

Provide desk and mobile phone support issues

Some storage, operations and administration tasks as assigned

Appropriate use of CRM system to track, document and report work tasks and status

Perform required documentation tasks as required by Technology P&P’s

Participate in on-call rotations as needed to ensure continuous operation of IT services and support for critical issues

Qualification

IT SupportCustomer serviceProblem-solvingMicrosoft Office SuiteCRMAnalytical skillsCommunication skillsTime managementOrganizational skills

Required

World Class problem-solving skills to help resolve customer complaints or needs

Excellent verbal and written communication skills to communicate product ideas to clients

Up-to-date understanding of the industry's consumer behavior

Strong customer service and interpersonal skills for dealing with different types of customers and clients

Exceptional analytical skills for analyzing client data

Time management and multitasking skills in order to handle multiple tasks and clients at once

Strong organizational skills and attention to detail

Experience delivering client-focused solutions to customer needs

Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

Strong Communication Skills Required

Proficiency in Microsoft Office Suite, CRM

Preferred

Bachelor's degree in Computer Science, Information Technology or other related fields is preferred

1+ Years' Experience Supporting IT workstations, applications, and connectivity

Company

Basys

Basys delivers secure, seamless payment processing for banks, software partners and business owners.

Founded in 2002

Lenexa, Kansas, USA

51-200 employees

http://basyspro.com

H1B Sponsorship

Basys has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (2)

2022 (2)