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Sparksoft Corporation · 16 hours ago

IT Technician

Columbia, Maryland

Full-time

Hybrid

New Grad, Entry Level

$45K/yr - $50K/yr

0+ years exp

Sparksoft Corporation is a tech company focused on revolutionizing IT solutions for government clients. The IT Technician role involves providing Tier 1 and 2 support, managing user accounts, troubleshooting issues, and ensuring the operation of assigned IT systems.

Cloud ComputingCyber SecurityInformation Technology

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide Tier 1 and 2 support

User account management

Monitor and respond to helpdesk incidents and requests across multiple support channels (i.e. email, self-service, phone, and walk-ups)

Triage and troubleshoot issues, replace parts, perform system upgrades, and basic deployments

Set up and install workstation hardware, and software for end-users

Provide remote end-users support to employees

Operation of assigned IT systems

Create knowledge base articles

End user support

Support of facility physical security systems

Enforce IT and security procedures and policy

Network support experience

Support of IT security

Other duties as assigned

Qualification

Windows 11Microsoft Technology StackUser administrationHelp Desk Support softwareComputer break/fix/upgradeCustomer support skillsUnderstanding of techInventory controlApple OS XCorporate VoIP systemsPhysical access systemsRelevant IT certificationsCommunication

Required

0 - 3 years of IT Support

Understanding of User administration (i.e., RBAC)

Excellent communication and customer support skills

Computer break/fix/upgrade

Windows 11

Ability to diagnose and resolve basic IT technical issues

Experience with Microsoft Technology Stack (Windows, AD, O365, Intune)

Identifies, researches, and resolves technical problems

Help Desk Support software experience

Inventory control

Good understanding of computer systems, mobile devices, and other tech products

Candidates must be able to obtain and maintain a Public Trust clearance

Candidates must have lived in the United States 3 out of the past 5 years

Preferred

Apple OS X

Corporate VoIP phone systems

Physical access systems

College degree preferred

Relevant IT certifications (i.e. A+, Network+, Security+, Cloud+, MS 365 Fundamentals, ITIL)

Benefits

Health insurance

Paid time off

401K matching

Training

Comprehensive health coverage—including medical, dental, vision, life, and disability insurance

Flexible paid time off and hybrid ways of working that support true work-life balance

Training and development programs that build new skills and prepare you for leadership roles

Company

Sparksoft Corporation

Sparksoft helps the clients achieve their business objectives by providing Innovative, best-of-breed software products and technology solutions at substantial cost savings.

Founded in 2004

Catonsville, Maryland, USA

51-200 employees