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C3EL · 8 hours ago

Data Collection Specialist

Scott AFB, IL

Full-time

Onsite

Mid Level

3+ years exp

C3EL is seeking a Data Collection Specialist to support the DISA Global Operations Center mission. The role involves collecting, organizing, and interpreting data to provide actionable information, ensuring compliance with performance standards in a 24/7 operations environment.

Information Technology

Comp. & Benefits

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Monitor, report, and train personnel on contractual performance standards and trouble ticket lifecycle management for a 24/7 Operations Center

Collaborate with the network operations team and other internal/external functional areas to ensure functional processes and procedures are followed

Analyze and identify areas for improvement to increase efficiency, and develop process changes that enable the team to achieve effective integrated outcomes

Identify and mitigate risks by reporting issues that may impact contractual compliance to operations team leadership

Enforce business practices by ensuring ticket queues are monitored, updated, and analyzed to confirm that next actions are clear and aligned with contract performance goals

Respond to ad-hoc requests from multiple entities in a timely and professional manner

Use reporting data to identify and correct non-compliant actions

Review and validate that tickets follow published processes, including templates, notifications, and update timelines

Support new hire orientation and provide ongoing training to team members on contractual requirements