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Massage Envy · 4 days ago

Sales & Customer Service Associate

Hixson, TN

Full-time

Onsite

New Grad, Entry Level

$13/hr - $14/hr

Massage Envy is seeking a Wellness Consultant at their Hixson location, focusing on delivering exceptional service to members and guests. The role involves various responsibilities including appointment management, promoting wellness programs, and fostering positive team relationships.

Health Wellness & Fitness

Responsibilities

Answering phone calls

Checking members and guests in and out for appointments

Promoting and selling the Wellness Program with sales bonuses available

Re-engaging inactive members

Keeping management apprised of member concerns and following manager’s policies, procedures and direction

Accepting constructive criticism in a positive manner and using it as a learning tool

Upholding the Massage Envy brand’s core values of optimism, gratitude, excellence, consistency and empathy

Staying updated on retail products and promotions

Recognizing and supporting team goals and creating and maintaining positive relationships with team members

Qualification

Customer serviceSales experienceBasic mathCash handlingPhone skillsComputer skillsMultitaskingMassage servicesTeamworkPositive attitude

Required

Have a high school diploma or equivalent (GED)

Possess basic math and cash handling experience

Have strong phone and computer skills

Have previous customer service experience and sales experience

Be able to prioritize and perform multiple tasks

Work cohesively with others in a fun and fast-paced environment

Possess general knowledge of massage and aesthetic services and modalities

Have a strong customer service orientation and be able to communicate effectively with members and guests, prospective clients, vendors, and the franchised location's management and team

Have a positive attitude and a genuine concern for a great customer experience

Maintain client confidentiality