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Itero Group, LLC · 6 days ago

UX Researcher

Harrisburg, PA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Itero Group is a Women-Owned Small Business focused on simplifying complex transformations, empowering clients in the private and government sectors. They are seeking a UX Researcher to design and lead discovery and usability testing sprints, aiming to improve the caseworker experience and workload under new work requirements in eligibility and compliance processes.

Information TechnologyTraining

Growth Opportunities

Responsibilities

Design and lead discovery and usability testing sprints identifying opportunities for innovation to improve the caseworker experience and workload under new work requirements in eligibility and compliance processes at DHS and county offices

Conduct user research through interviews, shadowing, and observation of frontline staff; analyze current systems and data flows; and map the end-to-end user journey

Uncover pain points and inefficiencies, and produce actionable outputs including a journey map, user stories, and research artifacts to inform a prioritized roadmap of automation opportunities to reduce staffing burdens and modernize operations

Communicate insights to cross-functional teams; work with the project, design, and development teams, product managers, and program staff on implementing the modifications to production

Develop strong, trusted relationships with stakeholders to understand their challenges and constraints in a unique, public-sector environment; represent the voice of the user

Qualification

User Experience ResearchUser Centered DesignUX Design SpectrumHealthHuman ServicesAgile DevelopmentStakeholder AlignmentCommunication Skills

Required

Experience in Health and Human Services or Benefits Delivery on Federally funded programs including SNAP, Medicaid, TANF or Unemployment Insurance

Deep technical subject matter experience in User Experience (UX) Research and User Centered Design practices

Two or more years of UX experience, with a focus on building and designing products, platforms, or services at scale

Experience building successful product design based on research

Experience across the full UX design spectrum, from ideation through execution, including information architecture, low-fidelity design, high-fidelity design, design systems, accessibility prototyping and user research

Experience building alignment with stakeholders

Experience leading design for a product, platform, or service

Experience with iterative or agile development methodologies

Experience communicating complex information or ideas in an effective manner to foster understanding and acceptance of findings and recommendations