Desktop Support Specialist jobs in United States
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eTeam · 5 hours ago

Desktop Support Specialist

positionAurora, IL
timeContract
remoteOnsite
senioritySenior Level
money$21/hr - $21/hr
date5+ years exp

eTeam is seeking a Desktop Support Technician to provide on-site, second-level IT support at customer locations. This role involves troubleshooting hardware, software, and network issues while ensuring smooth operations and delivering high-quality service to end-users.

Information Technology
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Growth Opportunities
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H1B Sponsor Likelynote
Hiring Manager
Sukanya Kumari
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Responsibilities

Provide hands-on support for desktops, laptops, mobile devices, printers, video conferencing equipment, and peripherals
Troubleshoot and resolve incidents related to network and computing devices, escalating when necessary
Support remote engineering teams in application packaging, software distribution, image management, MDM, virtualization, and workspace security
Deliver priority services for executive and VIP users
Maintain accurate documentation in ServiceNow and contribute to reporting requirements
Perform IMAC (Install, Move, Add, Change) and break-fix activities
Carry out preventative maintenance and follow SME instructions for infrastructure support
Ensure exceptional customer service and professional communication across organizational levels

Qualification

Hardware troubleshootingSoftware troubleshootingWindows supportZebra printers/scannersServiceNowIntuneActive DirectoryProfessional communicationPunctualityCustomer-focused mindset

Required

5–7 years of IT support experience
Strong skills in hardware/software troubleshooting with OEMs
Experience with Zebra printers/scanners, Nexthink, and remote tools (LogMeIn)
Knowledge of SCCM, Citrix, and workspace management platforms
Professional communication, punctuality, and customer-focused mindset

Preferred

Certifications like CompTIA A+, ClientP/ClientSE, or OEM certs are a plus, not mandatory

Company

eTeam

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Glassdoor4.0
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eTeam is a staffing agency that also provides payrolling services.
dateFounded in 1999
location
Somerset, New Jersey, USA
people-size501-1000 employees
web-link
http://www.eteaminc.com

H1B Sponsorship

eTeam has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (205)
2023 (11)
2022 (7)
2021 (24)
2020 (25)

Funding

Current Stage
Late Stage
Total Funding
unknown
2023-12-04Acquired

Leadership Team

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Swetta Bhatt
CEO APAC & India
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Aanchal Thakur
Chief Customer Officer
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Company data provided by crunchbase