Alianza · 4 days ago
Director of Product Management & Design
US
Full-time
Onsite
Director/Executive
8+ years expAlianza is seeking a Director of Product Management & Design – Applications & Customer Experience, a senior leadership role responsible for enhancing the user experience across customer-facing interfaces. This role involves developing product strategy, leading a team, and ensuring high standards of UX while balancing business goals and technical feasibility.
Artificial Intelligence (AI)Communications InfrastructureSaaSTelecommunicationsUnified CommunicationsVoIP
Responsibilities
Own the product strategy and roadmap for all customer-facing experiences
Lead a team of product managers and designers with a focus on UX excellence, simplicity, and adoption
Partner closely with engineering to deliver best-in-class user experiences across mobile, desktop, web, and admin portals
Apply a first principles and iterative approach to simplify complex workflows and deliver elegant, user-centric solutions
Define and monitor customer adoption, engagement, and satisfaction metrics (e.g., PSAT, NPS, retention, daily/active usage)
Ensure consistency and cohesion across all interfaces, aligning design systems and UX principles
Collaborate with go-to-market and customer success teams to drive adoption campaigns and measure impact
Stay ahead of trends in consumer applications, UCaaS, CPaaS, self-service portals, and digital experiences to inform strategy
Serve as the executive voice for user experience and customer-facing design in planning sessions, customer engagements, and industry forums
Qualification
Required
Bachelor's degree in Computer Science, Engineering, Business, Design, or related field (or equivalent experience)
8–10+ years of product management and/or design experience, with 3–5 years in a leadership role
Proven track record of delivering consumer-facing applications and portals with measurable adoption and customer satisfaction
Strong expertise in UX and design thinking, with demonstrated ability to lead design-led product development
Experience in telephony, UCaaS, CPaaS, or customer-facing communication platforms
Excellent leadership, cross-functional collaboration, and executive communication skills
Preferred
Experience scaling applications and portals globally with focus on usability, accessibility, and localization
Familiarity with real-time communications (SIP, WebRTC), APIs, and developer ecosystems
Strong background in customer journey mapping, digital experience platforms, and portal design
Business acumen with focus on adoption, retention, and monetization models
Passion for creating delightful, intuitive experiences across every customer touchpoint
Company
Alianza
Alianza's Cloud Communications Platform powers voice, unified communications, cloud meetings, and texting solutions for service providers.
11-50 employees
H1B Sponsorship
Alianza has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageTotal Funding
$150.6MKey Investors
Texas Capital BankSignal Peak VenturesGrayhawk Capital
2025-03-20Series Unknown· $12.5M
2023-10-31Series D· $61M
2023-10-31Debt Financing
Leadership Team
Kevin Dundon
Chief Strategy Officer
Recent News
2025-11-16
2025-09-24
FierceTelecom
2025-09-23
Company data provided by crunchbase