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Cube Hub Inc. · 11 hours ago

Technical Support Specialist (Electrical/HVAC/Energy Management Systems)- Hybrid

Austin, TX

Contract

Hybrid

Entry Level

$25/hr - $30/hr

3+ years exp

Cube Hub Inc is seeking a motivated and support-oriented Technical Support Specialist. This role provides remote diagnostics and troubleshooting assistance for field technicians and end-users with installed Energy Management Systems, ensuring persistent connectivity to remote servers.

Human ResourcesRecruitingService Industry

No H1B

Responsibilities

This position is responsible for technical analysis and troubleshooting of our EMS (energy management system), validation and configuration of new installations, supporting our clients’ third party vendors, and ensuring persistent connectivity to remote servers

Qualification

Technical customer serviceEnergy Management SystemsLinuxMS Office SuiteMulti-taskingPhone etiquetteEffective listeningVerbal communicationWritten communication

Required

High School Diploma and 3 years of technical customer service

Proper phone etiquette

Ability to speak and write clearly and accurately

Demonstrated proficiency in typing and grammar

Knowledge of relevant software computer applications and equipment

Knowledge of customer service principles and practices

Effective listening skills

Multi-tasking capabilities

Proficiency with MS Office Suite

Exemplary Attendance and Punctuality

Maintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures

Makes customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships

Deals effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict

Establishes proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits

Actively appreciates and includes the diverse capabilities, insights, and ideas of others and working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivations

Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed