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State of Ohio · 1 day ago

Customer Service Manager [IN-OFFICE]

United States of America-OHIO-Franklin County-Columbus

Full-time

Onsite

Entry, Mid Level

1+ years exp

The State of Ohio is seeking a Customer Service Manager for the Bureau of Motor Vehicles. This role involves planning, coordinating, and directing assistance and informational services to address customer inquiries and complaints while supervising assigned staff.

Government Administration

Responsibilities

Plan, coordinate, promote & direct assistance & informational services to respond to complaints, inquiries &/or requests for information for variety of clients & supervise assigned staff:

Greet & respond to in-person, telephone, online, &/or written inquiries in a professional, courteous, friendly, respectful & timely manner to ensure positive internal &/or external customer service

Listen carefully to internal &/or external customer's questions &/or concerns & ask appropriate follow-up questions to verify understanding

Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided

Follow-up to ensure all of the customer's questions &/or concerns have been thoroughly answered

Under direction of the Chief & Assistant Chief of the Bureau of Motor Vehicles (BMV) Telecommunication section, plan, coordinate, promote &/or direct assistance to respond to inquiries, complaints, & information requests from the general public regarding vehicle registration, driver license issuance, driver license suspension, & reinstatement questions

Research, investigate & process consumers inquiries & provide information

Qualification

Departmental operationsFederalState lawsPublic relationsMathematical methodsPublic speakingSupervisory principles

Required

12 mos. trg. or 12 mos. exp. in departmental operations & programs, policies & procedures for assigned agency

12 mos. trg. or 12 mos. exp. in federal & state laws regarding operation of assigned agency

1 course or 3 mos. exp. in public relations

1 course or 3 mos. exp. in applications of mathematical, analytical &/or statistical methods used in formulating & solving problems or in decision making

1 course or 3 mos. exp. in public speaking, speech or communication

6 mos. trg. or 6 mos. exp. in supervisory principles/techniques

Or equivalent of Minimum Class Qualifications For Employment noted above

Benefits

Medical Coverage

Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period

Paid time off, including vacation, personal, sick leave and 11 paid holidays per year

Childbirth, Adoption, and Foster Care leave

Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)

Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

Company

State of Ohio

Glassdoor3.8

Employment with the State of Ohio is more than ‘just a job’ – it is a privilege to serve our families, friends and neighbors who rely on us throughout our great state.

Founded in 1803

Columbus, Ohio, USA

10001+ employees