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WM India · 14 hours ago

Vendor Relations Clerk II

Phoenix, AZ, United States

Full-time

Hybrid

New Grad, Entry Level

$19.50/hr - $22.50/hr

0+ years exp

WM is North America’s largest comprehensive waste management environmental solutions provider, and they are seeking a Vendor Relations Clerk II. This role is responsible for the day-to-day maintenance of the repairs process, coordinating vendor requests, and ensuring timely communication and updates with customers and vendors.

Information Technology & Services

Responsibilities

Receives customer requests and coordinates vendors for completion of repairs or equipment requests

Records all incoming issues in designated system(s) and follow up with vendors and clients to ensure deadlines are met

Continuous updates to customers and systems timely and accurately

Addresses day-to-day issues related to the Vendor and works with internal partners to resolve issues in a timely manner

Utilizes portals and may be assigned specialty accounts that require more attention to detail and communication

Review and submission of quotes and information received from vendors to determine next steps, coordinating or ordering of parts, and other trash management needs

Utilizes systems to check for accuracy on work orders entered to ensure they are processed efficiently and data is correct for reporting and billing purposes

Monitor Team email and systems for new or escalated requests and to assist with coverage

Maintain orders in assigned territory to meet individual/team metrics and ensure accuracy. Assist in other areas when needed

Reviews and analyzes processes and procedures to identify needs and provide recommendations with high emphasis on continuous improvement

Interacts externally to resolve issues effecting operations. This includes, but is not limited to intercompany departments, vendors, and other outsourced companies

Assists with developing and implementing process improvement solutions related to vendor processes and works with operating areas to implement

Assists with training, escalations and occasional projects

Assist as necessary with the on-boarding process of all new vendors