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Macy's · 2 days ago

Manager, Executive Office - Presidentials

9111 Duke Boulevard, Deerfield Township, OH, 45040, US

Full-time

Onsite

Entry, Mid Level

$55K/yr - $91K/yr

1+ years exp

Macy's is a storied company that has captured the hearts of America for over 160 years. The Manager, Presidentials is responsible for managing and developing team members, addressing escalated service issues, and collaborating with stakeholders to enhance customer service strategies.

Consumer GoodsFashionRetail

H1B Sponsor Likely

Responsibilities

Manage, coach, develop, evaluate, and discipline direct and indirect reports; provide developmental opportunities; plan, assign, direct, and manage work; establish strategy for work, provide insight and decision support

Coach and develop team to meet or exceed performance and behavioral expectations for highly escalated complaint received from Macy’s Inc CEO, BoD and agencies

Manage projects, respond customer and business needs

Manage staffing and hiring requirements

Respond to inquiries from internal and external customers

Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Regular, dependable attendance and punctuality

Qualification

Team LeadershipStrategic ThinkingProblem-SolvingEffective CommunicationAdaptabilitySupervisory ExperienceCustomer ServiceAnalytical SkillsComputer SkillsOrganizational Skills

Required

High school diploma or general education degree (GED) and one to two years of experience required

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; speak effectively before groups of customers and employees of the organization

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages; apply concepts of basic algebra

Ability to carry out instructions furnished in written, oral, and diagram form; solve problems involving several concrete variables in standardized situations

Regularly required to sit, hear, and talk; frequently required to stand, walk, reach with hands and arms, and use hands to finger, handle, and feel

Ability to provide outstanding customer service to external and internal customers on a consistent basis; supervisory experience; computer navigation and keyboarding skills; strong knowledge of MCCS systems and Microsoft Office; strong organizational and analytical skills; ability to handle multiple tasks and be flexible; ability to work independently; ability to initiate, participate in, and complete special projects that enhance the overall performance of the department; ability to analyze data and present logical recommendations and arguments; strong communication skills; and strong motivational skills with emphasis on effective coaching conversations

Full time with the ability to work a flexible schedule based on department and Company needs

Preferred

Bachelor's degree from four year college or university and one to two years of related experience preferred

Benefits

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program with mental health counseling and legal/financial advice

Tuition reimbursement

Company

Macy's

Glassdoor3.4

Macy's is America’s store for life. The largest retail brand of Macy's, Inc.

Founded in 1858

New York, New York, USA

10001+ employees

http://www.macysjobs.com

H1B Sponsorship

Macy's has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (1)

2022 (10)

2021 (26)

2020 (37)