Cin7 ยท 5 days ago
Account Manager (Payments)
Denver, CO
Full-time
Onsite
Mid Level
$65K/yr - $75K/yrCin7 is a fast-growing global software company that provides solutions for modern-day product sellers. The Account Manager (Payments) will manage a portfolio of existing customers, focusing on payments adoption and expansion while collaborating with various internal teams to enhance customer experience.
Cloud ManagementComputerEnterprise ApplicationsEnterprise SoftwareInformation TechnologyPoint of SaleSaaSSales AutomationSoftware
Responsibilities
Manage a portfolio of existing Cin7 customers, primarily in the SMB / growth segment, identifying and executing upsell and cross-sell opportunities with a strong focus on payments adoption and expansion
Drive increased gross payment volume and overall customer lifetime value across your book, while also identifying opportunities to introduce additional Cin7 products where appropriate
Partner with the Customer Success team to help support the CS queue for designated customer types, assisting with payment-related questions, optimization conversations, and commercial follow-ups
Conduct scaled business reviews, health check-ins, and value conversations with customers, helping them optimize their use of Cin7 Payments and related functionality
Support the Acquisition (Sales) team as needed on payment-specific prospect or customer calls, providing product and commercial expertise to help close new business
Collaborate closely with internal teams including product, onboarding, support, engineering, and sales to ensure a seamless and consistent customer experience
Provide feedback and insights to the product and payments teams based on customer usage patterns, objections, and feature requests
Contribute to the development of best practices, playbooks, and processes for managing payments-focused accounts at scale
Qualification
Required
Demonstrated success in account management, customer success, or sales within a B2B SaaS environment
Experience managing a high-volume or SMB customer portfolio, balancing growth targets with customer satisfaction
Proven ability to meet or exceed revenue, expansion, or retention goals
Strong communication skills with the ability to explain payments concepts clearly to non-technical customers
A consultative, customer-first mindset with solid commercial acumen
Strong organizational and time-management skills; comfortable working across multiple priorities
Ability to work independently while thriving in a collaborative, fast-paced team environment
Benefits
Competitive benefits, including medical, dental, and vision plans, and a 401K company match program.
A flexible PTO policy, allowing you the time you need to recharge.
A Global Wellness Day celebrated companywide, providing you a dedicated holiday to focus on your own wellbeing.
A diverse team, where everyone helps each other, and inclusion is a core value
Frequent company-sponsored events so you can get to know your co-workers.
Company
Cin7
Cin7 is an all-in-one, cloud-based solution with fully integrated inventory management, POS, EDI and 3PL functions in a single system.
Founded in 2012
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Rubicon Technology Partners
2019-09-26Private Equity
Leadership Team
Ajoy Krishnamoorthy
Chief Executive Officer & Board Director
D
Danny Ing
Founder
Recent News
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