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TALENT Software Services · 20 hours ago

Data Entry Rep

Alpharetta, GA

Full-time

Onsite

Entry Level

$18/hr - $20/hr

1+ years exp

TALENT Software Services is seeking a Data Entry Rep to manage domestic customer orders and assist in customer account setup. The role involves monitoring orders, providing customer support, and maintaining documentation related to inventory transactions.

Artificial Intelligence (AI)ConsultingDevOpsHealth CareIT ManagementProject ManagementRecruitingStaffing Agency

Growth Opportunities

Responsibilities

Receive, verify, and place domestic customer orders into the company ERP system (Sage)

Assist in new customer account set-up

Monitor customer orders from receipt through shipment, invoice, and payment

Confer with internal and external customers by telephone to provide general information on products and services

Prepare product for distribution in compliance with policies and procedures

Assist in the resolution of customer complaints by collecting/clarifying/documenting complaint details

Receive and initiate return goods authorization documentation for routine returns

Process documentation as required to support manufacturing and quality functions

Maintain orderly files for purchase orders, sales orders, receiving documents, and documents related to inventory transactions

Liaison with Sales, Operations, Quality, and Regulatory departments, assist with ad hoc reporting as needed

Build strong relationships with internal and external customers; foster a positive work environment

Responsible for the identification and timely reporting of all customer complaints (incidents/events) received

Qualification

ERP system experienceMicrosoft Office SuiteCustomer service experienceVerbal skillsActive listenerTeam memberProblem solverMultitaskingContinuous improvement mindsetWritten skillsInterpersonal skills