INFINITY GLOBAL ยท 8 hours ago
Customer Service Coordinator
Danville, WA
Full-time
Onsite
Entry Level
1+ years expInfinity Global is a company focused on providing exceptional customer service. They are seeking a Customer Service Coordinator to act as a liaison, offering product and service information while resolving issues efficiently and accurately.
ManufacturingPackaging Services
Responsibilities
Maintain a thorough understanding of designated accounts and product sold
Support a large number of incoming calls and/or emails
Always maintain a positive attitude and empathetic approach to the customer
Identify and assess customer needs to achieve satisfaction
Provide accurate and complete information leveraging available tools and personnel
Process transactions, including sales orders, returns, exchanges, and cancellations using internal ERP software
Resolve product or service problems by determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Escalate queries or concerns to the appropriate department or person following outlined guidelines
Document all inquiries, requests, resolutions, and follow up tasks
Meet personal and team service targets and measures
Communicate and coordinate with internal partners as necessary to support responses and/or resolutions
Provide feedback to management on the efficiency of the customer service process
Follow communication procedures, guidelines, and policies
Take the extra mile to achieve desired results
Assist on special projects as requested
Qualification
Required
Demonstrate ability to complete all tasks with a high degree of accuracy, attention to detail, and follow-up
Ensure professional, accurate, and timely communication to complete tasks and resolve issues
Problem-solve effectively and efficiently
Ability to stay calm when customers are stressed or upset
Comfortable using computers
Gather and disseminate information to and from multiple parties clearly and quickly
Maintain a high level of confidentiality in all tasks
Customer orientation, adaptability and strong interpersonal skills
Excellent verbal and written communication and presentation skills
Ability to multitask, prioritize, and manage time effectively
Excellent organizational skills and ability to multitask/prioritize based on urgency
Strong phone and contact handling skills and active listening
Associate degree in Business or 1+ years of experience in a related role
1-2 years of experience in high volume, fast-paced customer service role
Proven customer support experience
Familiarity with CRM systems and practices
Proficient in MS Office applications, including PowerPoint, Excel, Outlook, and Word
Preferred
Preferred experience with CSRM
Proficient in Spanish would be a strong plus
Benefits
Health Insurance, Health Savings Account with company contribution, and Wellness Program
401(k) with a company match
Paid-time-off, including your birthday and paid holidays
Company-sponsored outings, activities, and events
Company
INFINITY GLOBAL
Infinity Global providing personalized service, socially responsible branded packaging with innovative design and global delivery.
201-500 employees
H1B Sponsorship
INFINITY GLOBAL has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (3)
2021 (2)
2020 (2)
Funding
Current Stage
Growth StageLeadership Team
Christine Taylor
Vice President, Visual Merchandising
Company data provided by crunchbase